Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a3mnn

**Operations Manager (Remote - Rome Tour Industry Experience Required)**
**Company: Let’s See Italy** **About Us**
Let’s See Italy is a fast-growing tour operator specializing in unforgettable experiences across Rome. We are a dynamic, detail-driven team focused on delivering exceptional guest experiences while scaling our operations efficiently. We are looking for an experienced **Operations Manager** with a background in the Rome tour industry to join our remote team. This role is critical to ensuring smooth daily operations, improving tour performance, and driving revenue growth. **Key ResponsibilitiesDaily Ticketing Operations**
- Prepare and manage daily ticket purchasing lists
- Verify guest names and booking details for accuracy
- Coordinate with internal ticket-buying team
- Purchase tickets through official websites and B2B platforms **Operations Management**
- Coordinate with meeting point (MP) coordinators regarding guest lists
- Distribute tickets to tour guides for upcoming tours
- Maintain daily communication with guides to resolve operational issues
- Update tour schedules and manage changes in Rezdy
- Coordinate with Customer Service to communicate schedule updates
- Ensure Rezdy calendar is accurate and availability is up to date
- Escalate operational issues to leadership when necessary **Guide & Review Management**
- Create and maintain guide performance review reports
- Improve overall review collection rates
- Identify, document,



and escalate negative reviews to guides and management **Tour Performance & Growth**
- Analyze and improve occupancy rates across key tours: - Food Tours
- Cooking Classes
- Night Tours
- Vatican Private Tours
- Develop and execute strategies to increase bookings and fill rates **Cross-Selling & Upselling**
- Increase conversion of existing customers into additional tours
- Develop systems to help guides effectively cross-sell
- Create tools and materials (maps, QR codes, etc.) to support upselling efforts **Requirements**: - Previous experience in the **tourism industry in Rome** (required)
- Strong operational and organizational skills
- Experience with booking systems (Rezdy preferred)
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication skills (especially with remote teams)
- Analytical mindset with a focus on improving performance metrics **What We’re Looking For**
- Detail-oriented and highly reliable
- Proactive problem-solver
- Comfortable working remotely and independently
- Results-driven with a focus on growth and efficiency **Why Join Let’s See Italy?**
- Fully remote role
- Opportunity to grow with a rapidly expanding tour company
- Direct impact on operations, guest experience, and revenue growth
- Collaborative and entrepreneurial team environment Pay: €1,500.00 per month Work Location: In person

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a3mnn