Technical Customer Support (Low Voltage) - Apprenticeship

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a5311

We are looking for an Apprentice for the Electrical Products (EP) Business Unit in the Smart Infrastructure area who will be trained as a Technical Customer Support Apprentice in Milan.The Electrical Products Business Unit (EP) provides a comprehensive portfolio of low‑voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital‑ready solutions for power protection, control, and distribution.During the apprenticeship, you will receive comprehensive training to develop your technical and customer‑facing skills, supported by a dedicated mentor.You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.Your ChallengeProviding first‑level technical support via hotline to customers on Low Voltage products (e.G. circuit breakers, protection devices, panels…)Handling incoming calls, emails, and tickets, ensuring timely and effective resolutionSupporting customers in troubleshooting and resolving technical issuesEscalating complex cases to internal experts and ensuring proper follow‑upManaging customer requests, complaints, and service casesSupporting the creation of technical documentation, FAQs, and knowledge base articlesCollaborating with sales, engineering, and service teams to ensure a high‑quality customer experienceMonitoring ticket status and maintaining accurate case documentation in CRM toolsSupporting after‑sales processes, including warranty claims and technical clarificationsContributing to the identification and implementation of AI‑driven solutions and continuous improvement initiatives to enhance operational efficiency and customer support servicesRequired entry qualificationsYou are under 30 years of age (Italian Apprenticeship requirements)You have acquired a Diploma,



bachelor’s or master’s degree in electrical engineering, electronic engineering or similarStrong interest in low voltage electrical products and technical supportProficiency in English and ItalianExcellent knowledge of MS OfficeKnowledge of electrical distribution systems and of CRM will be considered a plusStrong communication and customer orientation skillsAnalytical thinkingDisplays strong learning agility, intellectual curiosity, and adaptabilityAbility to work in a team and manage prioritiesWillingness to learn and grow in a technical support/customer service rolePassion for AI and digital innovation, with an interest in leveraging AI tools and automation to optimize processes and service qualityEligibility to work in ItalyWhat We OfferFlexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement.Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options.Never stop growing: plenty opportunities for continuous and individual learning journeysAn inclusive team culture where you can be yourselfFor apprenticeship contracts, the indicative gross annual salary range is between €28,475 and €35,700, depending on the candidate’s educational background. The apprenticeship program includes defined salary steps: compensation increases progressively based on seniority and the acquisition of skills, in accordance with the provisions of the applicable National Collective Labor Agreement (CCNL).Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a5311