Italian-speaking Customer Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a58q4

Job Overview We are currently seeking an
Italian-speaking Customer Support Specialist to join a professional
customer service team. This is an on-site position located in
Piraeus, Athens, Greece , where you will assist customers with
shipment-related inquiries, delivery updates, and billing
questions. In this role, you will provide efficient and
customer-focused support while ensuring that all inquiries are
handled professionally and in line with service standards. Key
Responsibilities Respond to customer inquiries through phone,
email, and back-office channels. Provide assistance with shipment
tracking and delivery status requests. Support customers with
billing inquiries and payment-related concerns. Process claims and
service requests according to established procedures. Assist




customers with account setup and system-related questions. Handle
complaints with professionalism and empathy. Escalate complex
issues to appropriate teams when necessary. Maintain accurate
records of customer interactions and case details. Requirements
Native or C1 level proficiency in Italian. B2 level proficiency in
English. Strong communication and customer service skills. Good
computer literacy and ability to work with multiple systems. Typing
speed of at least 25 words per minute with good accuracy. Ability
to multitask and prioritize tasks efficiently. Previous experience
in customer service is an advantage.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a58q4