Content Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6kgd

Reports to the Content Operations Lead. Full-time role, part of a 24/7 operational team. This role is offered on an Italian employment contract. Candidates must be based in Italy as we are unable to support remote working from outside the country due to local employment and tax legislation.

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This role sits within Deltatre's Content Operations function, supporting the live and on‑demand (VOD) content operations that power sports and entertainment platforms in a 24/7 environment. The team handles the full content lifecycle — ingestion, enrichment, scheduling, publishing, and monitoring — for products used by millions of consumers worldwide.

Reporting to the Content Operations Lead, the Content Operations Manager provides end‑to‑end execution of content operations activities and acts as the link between internal delivery teams and external partners (content owners, broadcasters, federations). The role combines operational oversight, technical coordination, and stakeholder management, including managing external client relationships in high‑pressure situations.

Responsibilities
Operational Management

Assist the Content Operations Lead with day‑to‑day management and development of the Content Operations team

Oversee daily tasks across VOD processing, metadata preparation, audits, and publishing activities

Assist with onboarding, training, and mentoring team members, ensuring adherence to best practices and quality standards

Act as the escalation point for operational issues and provide real‑time decision‑making support

Content Lifecycle (Live and VOD)

Oversee the full VOD lifecycle: media ingestion, transcoding, metadata enrichment, playlisting, publishing, and front‑end verification as directed

Ensure accurate and timely scheduling, onboarding, and validation of live and upcoming events (daily, weekly, seasonal)

Maintain visibility of all content across platforms, ensuring availability and seamless playback for global audiences

Support live operations with real‑time monitoring, troubleshooting, and delivery coordination

Metadata, Editorial, and Creative Oversight

Ensure high‑quality metadata standards across all content (titles, descriptions, tags, geo‑restrictions)

Oversee preparation of weekly content checklists, fixture updates, and editorial summaries

Guide creation of supporting editorial content (match descriptions, highlights), ensuring consistency, neutrality, and clarity

Supervise production of visual assets (hero images, thumbnails,



promotional graphics) aligned with platform guidelines and brand requirements

Publishing, Playlisting, and Content Presentation

Oversee publishing workflows, including playlist creation, ordering logic, and front‑end presentation

Ensure all content — including shoulder programming such as pre/post‑game shows and highlights — is correctly published and displayed

Quality Assurance and Audit

Implement and oversee regular audit checks on playback, metadata accuracy, and front‑end presentation

Maintain consistency across systems and platforms through daily and weekly validation

Maintain detailed documentation of content, issues, and operational activities

Stakeholder Management and Communication

Input into the creation and maintenance of the client‑facing "Rules of Engagement" process document

Act as liaison between internal teams and external stakeholders (content owners, broadcasters, federations), including managing external client relationships in high‑pressure situations

Provide real‑time updates, reporting, and escalation of risks to management

Collaborate cross‑functionally to ensure content acquisition, ingestion, and delivery requirements are met

Performance, Reporting, and Financial Oversight

Track and report on SLAs, operational KPIs, and content performance metrics

Produce regular reports (daily, weekly, monthly) and end‑of‑month reconciliations

Review and approve third‑party costs and invoicing related to content operations

Systems and Technical Oversight

Oversee platform operations across the full delivery chain — ingestion, transcoding, monitoring, distribution

Provide advanced troubleshooting and ensure smooth integration with external systems

Support the creation of proof‑of‑concepts demonstrating platform capabilities through branded content environments and workflows

Identify and implement continuous improvements to tools, workflows, and operational efficiency

Requirements
You produce work that others can build on. You take ownership of features from design to production, you write code that holds up under live event load, and you make architectural decisions you can defend over time.



You are credible because you do the work and you say what you actually think.

3+ years' experience in Content Operations, Media Management, or similar environments

Demonstrated experience working with content ingestion, metadata management, publishing workflows, and delivery systems

Experience with live and VOD content in a deadline‑driven, shift‑based environment

Clear communication and stakeholder management skills, including comfort managing external client relationships under pressure

Proficiency with Microsoft Excel and content management systems

Broad technical aptitude — troubleshooting, system navigation, integration

Fluent written and spoken English (the working language across the group)

Comfortable with 24/7 operational rhythm and shift coverage as needed

Previous experience mentoring or supporting the development of team members

Proficiency with Adobe Photoshop or comparable design tools

Knowledge of media rights and acquisition processes

Experience working with international broadcasters, federations, or rights owners

Background in proof‑of‑concept development for platform sales or client conversations

Genuine interest in sport and entertainment content — useful for editorial judgement

Who Thrives Here
Content operations at Deltatre sits at the intersection of live event tempo, system complexity, and editorial judgement. The visible work is content getting published on time; the work that matters is the structural — what gets documented, what gets automated, what gets escalated upstream when a pattern shows up. People who do this well combine operational steadiness with calm authority under client pressure, and are honest with the Lead about what is working and what is not.

A successful Content Operations Manager at Deltatre partners well with the Content Operations Lead (they add capacity rather than compete for airtime), protective of the team's time and focus during demanding periods, and curious about how the systems and workflows could be better. The role rewards steady judgement and structural thinking more than heroics.

Salary starts from €26K at entry level rising to €42K for those with significant relevant experience. Where you land depends on your experience, technical background, and the stack you bring. If your expectations sit outside the range, tell us anyway — we’re happy to have an open conversation. xysqume Internal progression is assessed through a structured process combining a technical assessment and a competency‑based interview. The role falls under CCNL Commercio| D.Lgs. 96/2026.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6kgd