Nationalb Aftersales
Pubblicato il 04-08-2026 - Stellantis in Italia
We are looking for a National B2B Aftersales & Fleet Account to lead and optimize the end‑to‑end aftersales service relationship with key B2B customers across the automotive sector.
In this role, you will act as a strategic partner and operational reference point , ensuring high service performance and customer satisfaction. You will coordinate cross‑functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high‑quality service solutions.
This position combines account management, service consulting, and performance analytics , with a strong focus on continuous improvement and customer experience excellence.
KEY RESPONSIBILITIESAccount Management & Customer Relationship
- Act as the main point of contact for B2B customers on all aftersales service topics
- Build and maintain strong, trust‑based relationships with key stakeholders (fleet, leasing, rental companies)
- Ensure clear, proactive, and professional communication aligned with client expectations
- Serve as the operational interface between customers,
Call Center, and internal teams
- Coordinate with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care4Fleet)
- Monitor open cases, ensure timely resolution, and proactively escape when needed
Process Optimization & Consulting
- Analyze end‑to‑end aftersales processes and identify improvement opportunities
- Provide consultative support to optimize workflows and service efficiency
- Support customers in adopting and effectively using digital service tools
Performance Monitoring & Reporting
- Track KPIs and service performance using dashboards and reporting tools
- Prepare and present insights during customer reviews, performance meetings, and workshops
- Define improvement actions and monitor their implementation and impact
Continuous Improvement & Customer Insights
- Contribute to the evolution of aftersales service models and processes
- Collect and share customer feed