Technical Support Customer Service

04 ago - Italia
Copeland

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. Best-in‑class engineering, design and manufacturing combined with category‑leading brands in compression, controls, software and monitoring solutions result in next‑generation climate technology that is built for the needs of the world ahead.Position Overview We are looking for a Customer Service Technical Support – HVAC to support the development and delivery of tailored HVAC solutions for customers and partners. This role combines strong engineering expertise with customer‑facing engagement, supporting the full lifecycle from technical consultation and solution definition through to commissioning and ongoing support. The position is based in Belluno and you will be able to work in a hybrid working model with 2 days per week from home.




Collaborate with the Sales team to analyse customer technical requirements and propose customised HVAC solutions that are technically robust and commercially competitive.
Provide technical support during both pre‑sales and post‑sales phases, including application consulting, functional analysis, system configuration, and component selection.
Support the configuration, commissioning, and optimisation of HVAC systems at customer sites to ensure optimal performance and reliability.
Assist with technical troubleshooting, both remotely and on‑site, and supervise installation and commissioning activities when required.
Deliver technical training to customers, OEMs, partners, and internal teams on the configuration, operation, and maintenance of HVAC systems.
Contribute to the development of technical documentation, presentations, and sales support materials to support commercial activities.
Degree in Mechanical Engineering, Electronic Engineering, or a related technical discipline.
Minimum 2 years of experience in technical roles within the HVAC se

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