PROCESS MANAGER CUSTOMER CARE MANAGEMENT | posizione internazionale

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6qw0

International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation
Tasks
Develop and implement international process management standards
Validate business cases to improve customer satisfaction as well as in-house and service provider quality
Integrate the voice of the customer
Requisiti
Proficient in process management and optimization methods
Familiar with customer care processes
Strong understanding of KPIs and interdependencies
Skilled in root cause analysis and deriving improvement options
Holistic thinking
Solution-focused team player with a strong quality & customers focus
Experienced and enjoy working in an intercultural team setup
Thrive to work in a high-paced , sometimes stressful ,



and changing environment
Environment
As a key player in our international CCM matrix organization, you will:
Work in an international matrix organization collaborating closely with colleagues from across the organization.
Have an important impact on our international process standards while keeping a balance between costs.
Why Join Us?
Have a passion for Customer Service
Be part of a major transformation journey and influence change from the inside
Enjoy flat hierarchies, an open culture, and an international work environment
At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".
Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution
Apply now (fill in the form in English - indicating the desired RAL € - and attach CV in English)
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6qw0