Project & Service Manager at Herzum Software S.R.L. Unipersonale

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6sio

Project & Service Manager Non aspetti a candidarsi dopo aver letto questa descrizione: per questa occasione è previsto un elevato volume di candidature. Location: La Spezia, LIG, IT. Type: Full‐time, On‐site. Salary: €37,000 – €42,000 per year. Contract: Indeterminate. Herzum Software S.R.L. Unipersonale, part of the Catworkx group and an Atlassian Platinum Partner, is seeking a Project & Service Manager to support a local public administration client. Responsibilities Manage operational relationship with the Technical Coordinator of the Ente. Support the RUP and the DEC through planning and reporting documentation. Coordinate the Presidio team and involved resources. Analyze criticalities and emergencies, propose corrective actions. Monitor and optimize operational processes for greater effectiveness and efficiency. Maintain and update RACI responsibility matrices. Review Support and Transition processes. Promote correct use and optimization of company tools. Collect and analyze new needs from the Ente, collaborate on technical‐organizational solutions.



Communicate progress of activities and project initiatives. Act as Project Manager for change initiatives, interfacing with DEC, RUP, Operating Committee, and for complex projects, Steering Committee / Project Board. Ensure compliance with agreed SLA levels. Manage backlog, operational priorities, pending tickets, and non‐worked activities. Improve perceived quality of delivered services. Validate documentation, operational procedures and manuals. Participate in evaluations related to technological evolution of services. Handle emergency situations and extraordinary activities. Participate in the Operating Committee and manage work progress status (SAL) in both Operating and Steering Committee meetings. Qualifications Strong experience as Project Manager and/or Service Manager in structured environments. Experience managing IT services and coordinating multidisciplinary teams. Ability to interact with institutiona

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6sio