Service desk supervisor italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6w4e

Join our team as a Service Desk Supervisor and play a key role in shaping an exceptional IT support experience across Italy and Southern Europe . You'll guide a motivated team, drive service excellence, and make a real impact every day in a dynamic, people‐focused environment. If you're a proactive leader who loves developing talent and improving service performance, we'd love to meet you. Location: Italy (Cernusco – Hybrid) Role: Service Desk Supervisor Employment Type: Full-time Department: IS – Service Desk Reports To: Service Desk Manager Languages: Italian and English About the Role We are looking for a Service Desk Supervisor to join our Southern Europe team and oversee the delivery of a high‐quality, customer‐focused IT Service Desk operation in Italy. In this role, you will lead, support, and develop a team of Service Desk Technicians, ensuring consistent service excellence, strong incident and request management, and efficient processes aligned with our standards and values. This is an ideal position for someone with strong technical understanding,



excellent communication skills, and a genuine passion for developing people while improving service performance. Why Join Us? At UCI, we foster a collaborative, inclusive, and supportive environment where leaders empower their teams to grow. You will have the opportunity to: Influence service quality across the region Lead a motivated team and improve their capability Work closely with Service Delivery, IS teams, and cross‐functional partners Contribute to continuous service improvement and documentation Be part of a dynamic, people‐focused technology culture What You'll Be Doing Team Leadership & People Management Lead and support the German Service Desk team in day‐to‐day operations. Ensure high‐quality communication, ownership, and customer care across all interactions. Coach team members, provide feedback, and address performance issues constructively. Plan and coordinate team training, onboarding, and develo

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6w4e