Application Support Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6xwa

We are looking for a - Application Support & Maintenance. The Operate Lead is responsible for end-to-end delivery of application support and maintenance services as defined in the Statement of Work (SOW). This role ensures high-quality service delivery, effective team management, SLA adherence, and continuous improvement across supported applications.
Key Responsibilities
Ensure delivery of services in line with the SOW, covering support and maintenance of in-scope applications.
Maintain high levels of application availability, reliability, and performance.
Allocate work across the Operate team based on priorities and skillsets.
Provide guidance on technical issues, processes, and best practices.
Monitor team performance and ensure timely delivery of tasks.
Track and follow up on issues related to local applications.
Ensure timely identification, analysis, and resolution of application problems.
Drive proactive problem management and prevent recurring incidents.
Coordinate with external vendors for Application issues and defects, System upgrades and enhancements.



Ensure vendor deliverables meet agreed expectations and timelines.
Monitor, track, and report SLA and KPI performance.
Identify gaps and implement corrective actions to ensure compliance.
Provide regular service performance reports to stakeholders.
Provide timely and accurate updates to End users, Country IT teams and Country Lead. Communicate status of incidents, outages, and service improvements.
Provide application and process-level insights to the Incident Management Team.
Support drafting of major outage communications to business users.
Ensure communication is clear, accurate, and business-focused.
Continuous Service Improvement Identify opportunities to improve Service quality, Operational efficiency, User experience. Drive and implement service improvement initiatives.
Required Technical Skills
Visual Basic 6 (VB6)
SQL Server (Queries, Performance, Troubleshooting)
7+ years of experience
Strong lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6xwa