Customer Experience Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6zxd

Customer Experience Manager (all genders)
Job Function: Operations
Job Area: Sales
Seniority Level: Mid-Senior level
HRS AS A COMPANY
HRS, the pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience we reinvent how companies and travelers Stay, Work, and Pay.
The lodging and meeting management market is sizable and growing rapidly - yetit'sstill underserved by technology players.That'swhere HRS comes in. We challenge legacy structures and cut through complexity.
Our CopilotandConnect platform applications seamlessly plug into any of our customer's tech stacks. They are powered by our AI-enabled platform, which turns fragmented data from the entire ecosystem into enriched level 3 data. Built on proprietary large and small language models, our technology delivers real-time actionable insights and automation that works. The result: A competitive edgecustomerswon'twant to miss – cost savings, highertravellersatisfaction and increase in compliance.
Our business modelis equallycompelling. Strong customer lock-in,



clear expansion plans into adjacent use-cases and in-destination experiences, and a SaaS model with recurring revenues and high margins drive a long-term growth pathway and high profitability.
At HRS, we make business life better by reinventing how companies work and stay.
That'swhy HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
BUSINESS UNIT
The Customer Experience Management (CEM) team supports projects to activate new HRS customers in the various point-of-sales and owns the daily operations of HRS' corporate customers. The core purpose of the team is to ensure excellent operations and support of the corporate customers, no matter if it's during the implementation or post go-live. CEMs offer empathetic help and provide timely resolution of support requests, coordinating with multiple stakeholders of other departments, like for example with the

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a6zxd