Cluster Reservations Manager
Pubblicato il 05-08-2026 - Four Seasons Hotels in Italia
Responsibilities
- Oversee daily operations of the Cluster Reservations and Telecommunications departments for Four Seasons Hotel Milano and San Domenico Palace, Taormina.
- Ensure smooth and efficient reservation processes, maintaining high standards of call and e‑mail conversion and customer service.
- Manage staffing with a strategic approach to property needs driven by demand.
- Support cross‑selling initiatives for the team through continuous coaching and organizing trainings with other departments.
- Maintain global reservation standards while actively driving sales for both properties.
- Lead quality‑assurance initiatives to continuously improve customer interactions and reservation processes.
- Control room and rate availability, ensuring optimal yield and occupancy across both hotels.
- Support the Director of Revenue and collaborate closely with Revenue and Sales teams to manage group bookings, aligning with overall revenue strategies.
- Distribute detailed occupancy and revenue forecasts to the team,
providing insights and recommendations for maximization of room revenue and overall hotel performance.
- Ensure a high level of guest satisfaction by focusing on service excellence and efficient reservation handling.
Qualifications
- Fluency in Italian and English is required.
- Solid experience as a Reservation Manager with a strong understanding of revenue management.
- Experience in a rooms division within a luxury, fast‑paced environment.
- Passionate, motivated, and possess excellent interpersonal and relationship‑building skills.
- High level of integrity and transparency.
- Excellent analytical, organizational, and problem‑solving skills.
- Ability to work well under pressure and meet deadlines.
- Desire to foster a continuous learning environment.
- Commitment to creating opportunities for professional development.
- Knowledge of the Opera System and how to operate computer equipment.
- Cross‑cultural sensitivity and strong customer service orientati