: Operations Support Agent
Pubblicato il 04-08-2026 - Fedex Express México in Italia
Position Summary
We have an exciting opportunity for you to join our team of Operations Support Agents. FedEx is the largest express transportation company in the world, delivering packages on time and ensuring customer satisfaction.
Responsibilities
- Ensuring that customers' urgent packages arrive at the correct destination on time.
- Answering incoming calls from customers regarding shipment collection requests and delivery inquiries.
- Checking and investigating failed shipments or collections, and prioritising and reallocating any failures for the following day.
- Entering data into our in‑house tracking system.
- Communicating and collaborating effectively with the team, manager, and other operations stations.
- Adhering to FedEx processes, procedures, controls, and regulatory requirements.
Qualifications
- Good communication and social skills.
- Ability to work in a fast‑paced environment with strict timelines.
- Ability to manage own time effectively with attention to detail.
Benefits
- Indicative annual base salary range: €28,400 to €30,100 per annum based on role requirements.
- Training to get you started and on‑the‑job learning opportunities.
- Extensive learning resources to further develop your skills and knowledge.
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
- Employee Assistance Program for you and your family in difficult life situations.
- Employee reduced‑rate shipping.
- Great career opportunities.
EEO Statement
We are an equal opportunity employer and we are committed to a diverse and inclusive workforce, providing growth opportunities for all.
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