Field Support Engineer
Pubblicato il 04-08-2026 - PVH (Tommy Hilfiger/Calvin Klein) in Italia
Job Description As a Field Support Engineer, you will provide onsite installation, troubleshooting, maintenance, and repair support for complex automation systems. You will serve as the key technical liaison to our customers, ensuring high operational quality and exceptional service delivery.
You will report to the Manager, Services Iberia & Israel. You will work in a hybrid model based in Rome or Milan, Italy.
Your Responsibilities
- Install, configure, and commission complex automation equipment and systems at customer sites.
- Diagnose issues, perform repairs, and execute preventive maintenance to ensure optimal system performance.
- Provide customer training on system operation, maintenance, and best practices.
- Document service activities, technical findings, and recommended actions using defined company procedures.
- Build and maintain productive relationships with customers and internal teams to support project success.
Essential Qualifications
- Bachelor's degree in Engineering (Electrical, Automation, Mechatronics, or related field),
or equivalent professional experience aligned to the job profile.
- Minimum of 2 years of experience in field service, technical support, or a related engineering environment.
- Developing professional expertise with the ability to apply company policies and procedures to resolve a variety of issues.
- Ability to travel 60% of the time.
- A valid driver's license.
Preferred Qualifications
- Experience installing or supporting industrial automation systems, drives, PLCs, or control systems.
- Exposure to diagnosing and repairing complex mechatronic or electrical systems.
- Experience working directly with customers in a service or technical consulting environment.
- Familiarity with service documentation standards or tools.
What We Offer
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations t