Customer success manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a73tw

Hello We're seeking a Customer Success Manager (CSM) to join our international team. This is a mid-level role where you will be the strategic, high-touch point of reference for our key Enterprise and Mid-Market clients across the European Retail and Grocery sector. Your mission is to move beyond mere retention and act as a true strategic partner, ensuring our clients maximize the value derived from our loyalty and data platform, driving their long-term success. About us At Loyal Guru, we help enterprise retailers, grocers, and financial institutions unlock the power of customer loyalty. Our Saa S platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. We are in a strong scale-up phase, rapidly expanding across Europe and Latin America, and we are looking for talented individuals to help us continue this journey. Portfolio Management: Autonomously manage a portfolio of Italian Enterprise/Mid-Market accounts, building and maintaining solid relationships with key stakeholders. Onboarding & Adoption:



Guide new clients through the onboarding process, ensuring rapid platform adoption and achieving initial business goals (Time-to-Value). Loyalty & CRM Campaign Strategy: Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs. Consulting & Data-Driven Recommendations: Analyze customer data and metrics to support clients with proactive, consultative recommendations for improving their activities and customer engagement. Strategic Time Allocation: Dedicate approximately 20 hours/month per key account for strategic consulting, Quarterly Business Reviews (QBRs), and campaign optimization. Operational Efficiency: Strictly manage your time allocation. You will be expected to minimize internal administrative tasks to stay within the assigned internal budget, maximizing the billable time dedicated to client growth. Retention & Upsell: Secure contract rene

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a73tw