CUSTOMER SERVICE SPECIALIST con SAP e INGLESE
Pubblicato il 05-08-2026 - Dormont Manufacturing in Italia
Mission of Customer Service role: To act as the contact for proactive analysis on customer, support to the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner.
Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.
Education: Bachelor or equivalent in Economics or related fields.
Minimum 3-5 years of work experience in a customer facing role.
Experience working with objectives, measures and KPIs.
Analysis of customer performance.
Computer skills: SAP, BW, Outlook, Microsoft Office (advanced Excel), Salesforce, Power BI.
Languages
~ English and Italian fluency.
A fixed salary plus a