Service Talent Development

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a79cg

Within Customer Services, the Service Excellence & Customer Advocacy department is responsible for driving continuous improvement in the quality of Aftersales activities, while also contributing to the future evolution of the Sales environment. New resources will be integrated primarily into the Service Quality area, within a dynamic and transversal organization strongly focused on quality improvement and operational excellence. The department enhances service quality by improving the processes implemented by dealers and repairers, supporting standardization, simplification, and effectiveness of daily operations. A key role is also played by the continuous development and enhancement of portals, websites, and ICT tools used by dealers and repairers in their day‐to‐day activities, with the objective of increasing efficiency, reliability, and overall service quality. The working environment promotes collaboration, innovation, and a data‐driven approach, offering the opportunity to contribute concretely to the end‐to‐end improvement of the customer experience.




Are you passionate about people development, learning and service excellence ?
We are looking for a Service Talent Development & Community Specialist to help grow, engage and retain Service Advisors and Technicians across our markets, strengthening service quality and operational performance.
YOUR MISSION
You will play a key role in developing skills, engagement and community spirit within the Service population. Through training programs, competency development and community initiatives , you will help reduce turnover, increase workshop effectiveness and support continuous learning across the network.
WHAT YOU'LL DO
Design, deploy and continuously improve training programs for Service Advisors and Technicians (technical, diagnostic, customer handling and process excellence).
Analyze training gaps and productivity drivers (e.g. lost time, skill coverage) to define targeted upskilling actions that improve workshop

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a79cg