Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2B Contract

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Location

: Venice (Onsite)
Employment Type:

Freelance / B2B Contract
Engagement:

On-Demand Dispatch | Ticket-Based Work

We are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands-on technical assistance in enterprise environments.

Provide onsite desktop and deskside support for hardware, software, and network-related issues
Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
Support Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and basic networking
Manage Active Directory user accounts, password resets, and group memberships

Support Microsoft Intune and/or SCCM for device imaging, software deployment, and endpoint management
Update service tickets and documentation while adhering to SLA and ITIL processes
3+ years of experience in Desktop Support, EUC, or IT Support
Hands-on experience with Active Directory
Experience with Microsoft Intune and/or SCCM
Experience supporting BitLocker encryption and recovery
Strong knowledge of Windows 10/11 xysqume and Microsoft 365
Basic networking and hardware troubleshooting skills
Excellent communication and customer service skills
Ability to travel to customer sites and respond to dispatch requests
Own laptop and standard IT toolkit preferred
Hourly Rate: €30 /hour
Half-Day (up to 4 hours): €90
Full-Day (up to 8 hours): €140

xrdbqlu Engineers are engaged on a ticket-by-ticket basis depending on customer requirements.

Specialist Support Officer (Permanent)

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