Client Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a8nfe

In this role you will support Emiri client deployments by bridging product support, UX, and development.
You will investigate issues, coordinate resolutions, and coach commercial teams to ensure smooth client interactions.
You'll manage setup, configuration, and QA of client models while contributing to process improvements and user education.
You will help surface product enhancements via a voice-of-customer lens and ensure high?quality releases that meet client needs.
This is an opportunity to directly influence product roadmap and client success in a collaborative, growth-oriented environment.
flexible work environment
inclusive culture and diversity commitment
Great Place To Work certification (organizational pride)
Apply a voice of customer lens to surface enhancement opportunities and influence the product roadmap
Own root cause identification and triage between features, bugs, and user education
Coach commercial teams on Liquid AI configuration and support client meetings and demos
Assist with setup, configuration, and QA of client models
Drive continuous improvement of support processes, tools, and user education materials




Communicate guidance and resolutions clearly to users and internal teams
Test new enhancements or fixes prior to release to ensure quality and behavior
Prepare concise write-ups of confirmed bugs or feature requests for the development team
Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
Background in product or client support, operations, or troubleshooting technical issues with a data-driven AI focus
Analytical and problem-solving skills to investigate user reports and system behavior
Strong organizational skills to manage multiple deployments and service levels
Strong communication abilities to simplify technical concepts for non?technical users and collaborate across teams
Tech?curious mindset with process?driven approach to issues, QA, and feedback loops
Familiarity with AI systems, NLP tools, or ML products
Experience using Jira, Confluence, or similar issue tracking and documentation systems
5+ years of experience in client support for data analytics and reporting
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a8nfe