Technical Support Europe - Immunoassay

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a91yk

Overview
Experteer Overview As Hardware Immuno System Technical Support Specialist, you will deliver expert support for diagnostic hardware, focusing on immunoassay systems and related peripherals.
You will work closely with customers and local engineers across Europe to resolve complex issues and minimize downtime.
Your role combines troubleshooting, installation, maintenance, and proactive service improvements to boost device performance.
You'll join a mission-driven, collaborative team within Danaher's diagnostics network, shaping reliable, life-science-enabled solutions.
Responsibilities
Provide expert-level technical support for diagnostic hardware systems, including instruments and peripherals
Respond to customer inquiries and support local engineers via remote or on-site visits




Maintain deep product knowledge of the diagnostic hardware line, including specs and common issues
Monitor support metrics to identify trends and opportunities for service efficiency and cost optimization
Qualifications
Associate's or Bachelor's degree in Biomedical Engineering, Electronics, IT, or related field
Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices
Strong diagnostic, installation, maintenance, troubleshooting, and repair skills for hardware systems
Excellent problem-solving abilities and clear communication to non-technical users in English and Italian
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a91yk