Help Desk- italian english speaker
Pubblicato il 03-08-2026 - Amaris Consulting in Italia
Job Description
Join our team as a Help Desk and start a new adventure in an international and dynamic environment, where you will be able to fulfill your career expectations in a fast-growing organization. You’ll have the opportunity to work within our IT team, supporting the operational excellence of our software applications and ensuring optimal performance for our organization.
Your missions
- Configure and support production software applications
- Write and optimize basic SQL queries
- Debug and resolve software issues
- Research, analyze, and recommend improvements for organizational use of software applications
- Create and maintain technical documentation
- Recommend, configure, and administer software configuration/development changes
- Perform routine operational activities (e.g., produce reports, statistics files, etc.)
- Collaborate with software vendors to resolve application issues, both short-term and long-term (root cause analysis)
- Resolve application errors and issues through periodic testing, help desk tickets, and other methods
- Create documentation related to software operations and support
Your profile
- Knowledge of application architectures (web, client-server, mobile) and application monitoring techniques
- Knowledge of operating systems troubleshooting, with focus on Windows OS and Linux Debian
- Knowledge of virtualization technologies, especially VSphere VMWare
- Knowledge of infrastructure operations and environment management
- Knowledge of debugging and problem-solving in software environments
- Academic background: technical diploma or equivalent
- Italian native or fluent. English good.
- Availability to travel
- You demonstrate strong motivation, proactivity, teamwork, and ability to work independently
- You demonstrate strong time management skills and consistently meet deadlines
- You demonstrate openness and a strong desire to improve solutions, systems, and processes, and enforce procedures
What we offer
- An international community bringing together 110+ different nationalities
- An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
- A robust training system with our internal Academy and 250+ available modules
- A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
- At Amaris, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.
- Onsite position, no remote work option, work organized in shifts
- Gross Annual Salary (GAS): EUR 24.000- EUR 36.000 ; basic salary only, the variable component will be detailed in the offer
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe,
we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here’s what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate’s shoes to ensure they have the best possible experience.
We look forward to meeting you!