Expert

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View more categories View less categories Sector Technology Role Consultant Contract Type Permanent Hours Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple's services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.

Description

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Be knowledgeable about and proactively stay up to date on Apple's products, services, purchase options and Product Zone sales processes.

Support your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.

Maintain accuracy and follow guidance.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

- Demonstrate knowledge of Apple products and services.
- Show a track record of producing top-performing sales and customer experience results.
- Personalize solutions based on customer needs, and effectively communicate them.
- Solve customer concerns using care, learning, and presentation skills.
- Work in a fast-paced environment, often supporting multiple customers at the same time.
- Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
- Support and educate the broader team by sharing knowledge, experiences, and insights.

Minimum Qualifications

You should:

- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales, or related work experience.
- Be proficient in the local language, both written and spoken (sign language supported).

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This range provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on contractual hours, skills, qualifications, experience, location, and any relevant collective bargaining agreement provisions.





Apple employees are eligible to participate in the Apple Inc. discretionary stock programs. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

- Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition.

Learn more about Apple Benefits

For information about pay and roles, select a store and view pay information.

Note: Apple vantaggi, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

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Euroma2 Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This range provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between ₠34,000 and ₠45,200 and reflects a full-time equivalent. Your base pay will depend on contractual hours, skills, qualifications, experience, location, and any relevant collective bargaining agreement provisions.

Apple employees are eligible to participate in the Apple Inc. discretionary stock programs. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

- Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition.

Learn more about Apple Benefits.

Note: Apple benefit, compensation and discretionary stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Inclusion

Diversity includes. Inclusion empowers. And when we bring everybody in, we can do the best work of our lives together. That’s why we continue to strengthen our long-standing commitment to efforts such as inclusive hiring and development and equitable pay for all.

Everybody in

For everything we create, we consider its impact — on our customers, our colleagues and our planet. The same innovation that goes into making our products goes into taking on issues we care about deeply, such as accessibility, equity, privacy and the environment.

Everyone joins Apple for a reason. Often it’s because they found a company that aligns with their own values.

Starting here is just the beginning

People are at the heart of Apple and we want you to thrive. From day one, you’ll have the opportunity to make meaningful contributions to the big picture. You can set yourself up for success with our career development framework,



as well as guidance and resources that include course offerings from Apple University.

Change is a constant throughout your career at Apple, and you may choose different ways to grow. You can seek even greater depth within your expertise, change scope in your current position or even explore a new opportunity here. Whatever you decide, you’ll play the lead role in your growth, and we’ll be behind you all the way.

Your work is as meaningful to us as it is to you

Apple

Apple is organised by functional specialities rather than business units — rare for a company our size. We’re experts leading experts: hardware experts lead hardware, software experts lead software and design experts lead design. This differs from most other large companies, where general managers oversee managers. Apple is Apple because those with the most expertise in an area of work have decision rights for that area.

Leaders at Apple combine their expertise with two other important characteristics: immersion in the details and a willingness to collaboratively debate during collective decision-making. For people at every level here, it can be liberating — even exhilarating — to work with experts who offer relevant guidance and mentoring. This approach to leadership is a commitment to collaboration that leads to innovation.

At Apple, collaboration is more than simply working together — it means passionate, collaborative debate. People on retail, hardware or marketing teams may focus on different issues, but the principles of respectful, honest discussion remain the same: we advocate ideas, contest points of view and ultimately build on each other’s thinking to come up with the best solution.

Cross-functional collaboration is crucial, because no one team is responsible for a product or a service on its own. Dozens of specialist teams may be needed for even a single key component of a new product. Yet each team works with a shared purpose — create an extraordinary user experience.

When experts make the decisions, they decide to innovate

Innovation is led by those who know their stuff, whether it’s the first job of their life or the latest project in a career decades in the making. At Apple, innovation depends not only on brilliant individuals, but also on a community of specialists, each focused on what we can do instead of what’s been done. We foster this culture by giving experts the room to take bold yet informed risks that lead to breakthroughs.

Everyone here is an innovator, or an innovator-to-be — even in areas customers don’t typically notice: consider the Siri curators and engineers who help reduce bias with continual updates and respectful neutrality in search responses. Or the teams who designed, produced and shipped millions of COVID-19 face shields for front-line medical workers. Or the chef in one of our cafés who patented our environmentally friendly pizza box.

There’s a place here for every kind of brilliant.

Your speciality or ideal role may exist across many areas at Apple.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a9s38