Client Director (Associate Director)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a9spm

The Opportunity
Our Client Directors play an integral role in Octopus Group.
You will be responsible for strategic and operational management of your clients.
The two primary responsibilities of the role are ensuring excellence in service delivery and driving organic growth across your client portfolio.
You will be an expert in managing stakeholders, understanding client needs and providing solutions.
You will work with the Group Director to lead, develop and enhance your division to inspire prospects and existing clients.
You will work closely from a commercial perspective with Account Directors to maximise account upsell through strong strategic consultancy.
In addition, you will lead, grow and develop a team of experienced account/project managers and delivery teams to provide consistent service quality.
The ideal candidate will be in a similar role in PR or marketing agency or looking to progress in an agency that is shaking up the B2B comms world.
You will have good working knowledge of the full marketing mix and an astute eye for a commercial opportunity.
The Role
Technical delivery
With a holistic view of clients' businesses, be ultimately responsible for leading, retaining and growing client accounts
Oversee the integrated marketing plans for clients from initial brief through to final delivery and evaluation, working with Account Directors
Provide senior counsel to clients in stabilising any issues or concerns as required
Be responsible for managing client relationships and their strategic account development
Deliver services with high levels of client satisfaction to ensure client references and testimonials
Provide timely updates to client management, stakeholders and/or Account Directors
Manage and set strategic direction with clients through quarterly and annual reviews
Oversee the strategy and delivery on all client accounts and projects working with the Account Directors to ensure the most effective teams are in place to deliver the plan to the agreed scope, timings and budget




Negotiate and review client contracts with input from the Account Directors
Ensure integration and innovation is a common thread in the planning and delivery of all client projects
Work with Engagement and Content teams to continually learn from clients' experiences to enhance our services and develop our proposition
Drive client satisfaction across all touch points to ensure a consistent and positive experience with Octopus Group
Financials
Support the financial targets and KPI's of the Division for the accounts you oversee, including accountability of budgeting, forecasting and planning, ensuring all accounts and projects remain profitable to Group standards
Be commercially aware and seek out ways to make the team more cost effective
Sales and Marketing
Proactively develop client accounts by influencing Octopus Group's proposition to secure up-sell opportunities
Develop ideas, concepts and strategies to sell the Group's integrated marketing services offering to existing clients and prospects
Represent the business at industry and public events to generate new business opportunities
Put together and lead pitch teams encompassing all areas of the business as appropriate
People Management
Take on line management responsibility for Account Directors
Responsible for identifying training needs and conducting performance reviews for assigned staff
Provide leadership, guidance, mentoring and direction to junior staff members across the business




Plan resourcing needs in conjunction with the Divisional Director in order to assemble account teams for clients based on client requirements and the workloads
Behaviours
Assist in developing the internal and external positive reputation of Octopus Group to all stakeholders – colleagues, clients, suppliers, partners and the wider industry
Help to make Octopus Group a great place to work.
Do your bit to build morale and to make work fun by demonstrating best practice in the Group values, mission and vision
Be positive and a force for good in the team encouraging the sharing of advice, knowledge and best practice - all working towards one goal
Contribute to an innovative, collaborative, and cooperative work environment
Desired Skills And Experience
At least 5 years B2B tech PR and/or marketing experience gained in an agency environment
Significant leadership level experience in an agency environment
Able to demonstrate evidence of developing and maintaining relationships with a view to generating revenue
Results focused with a track record of KPI achievement and upselling to client stakeholders
Strong business acumen with a proven track record when it comes to managing operational and client budgets
Excellent client handling skills
Top notch media skills and contacts – with specific experience of pro-active media work.
Proven experience in leading new business pitches and proposals
Strong stakeholder management, influencing and negotiation skills
Strong people management experience – able to support and manage a matrix team structure
Reporting
You will report to the Group Director (Board Director)
Location
222 Grays Inn Road, London
Salary
Package designed to attract the right candidate, including our competitive benefits package of 27 days holiday, matched contributory pension, private medical care, flexible working, long-service sabbaticals, health cash plan, life assurance, childcare vouchers, free eye tests, new business and employee finder's fees and lots more
To apply for this role please send a copy of you CV to ******
#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7a9spm