We are looking for a Technical Support Specialist on behalf of our partner, RISCO.
RISCO is a global leader in smart security solutions, providing advanced intrusion detection systems, cloud-based security platforms, and integrated monitoring technologies for residential, commercial, and enterprise customers worldwide.
The company is looking for a Technical Support Specialist to provide after-sales technical support for Smart Home and Smart Building automation solutions, working closely with partners, installers, distributors, and customers across the Italian market.
Responsibilities
Provide technical support and remote diagnostics to resellers, distributors, installers, system integrators, and end users
Analyze technical issues and deliver effective troubleshooting solutions
Support the deployment, configuration, and maintenance of smart home, building automation, networking, and security systems
Maintain technical documentation and product knowledge resources
Deliver technical training sessions for installers and system integrators
Manage support tickets and coordinate on-site activities when required

Handle RMA processes and analyze returned products
Report recurring technical issues and customer feedback to internal technical teams
Identify opportunities to promote additional products and services
Collaborate closely with technical, support, and sales teams
Please note: As part of the hiring process, all candidates are required to complete an AI interview.
Requirements
Previous experience in technical support, system installation, or deployment
Experience with smart home, building automation, security, networking, HVAC, electrical, fire protection, or video surveillance systems
Experience working in a B2B technical support environment
Strong analytical, troubleshooting, and problem-solving skills
Good understanding of installation processes and project implementation
Experience with technical documentation and reporting
Experience delivering technical training is an advantage
Conversational English
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Technical Support Specialist

System engineer

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