Inspiring individuality with innovative craft since ****, creativity lies at the heart of Bottega Veneta.
Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook.
An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.
We are currently seeking a Client Development Ambassador who will report to the Store Director as part of our dynamic team in Milan Sant'Andrea Store.
As a Client Development Ambassador, you will play a key role in building and retaining strong relationships with high-spending clients while driving clienteling initiatives in collaboration with the CRM team.
In addition to regular Client Advisor activities, you will focus on increasing the number of VICs in the database, ensuring their engagement through personalized service strategies and seamless OMNI-channel experiences.
SALES AND CLIENT EXPERIENCE
Deliver an exceptional and emotional client experience, adhering to Bottega Veneta's Client Journey standards.
Client Information Management: Collect and update client data to optimize CRM usage.
STYLING AND STORE OPERATIONS
Luxury and Trends: Possess a deep understanding of luxury, collections, and current fashion trends.
Work with silhouettes and suggest alternative items to enhance client discovery of the collection.
Clienteling Tools Expertise: Act as the go-to expert for company's internal tools, ensuring correct and consistent usage across the team.
Clienteling tools Promotion: Promote awareness and effective use of all available clienteling and data collection tools.
Client Outreach Execution: ensure regular and personalized client outreach through private appointments and tailored interactions.
Clienteling Onboarding: Onboard new team members with a strong focus on clienteling best practices.
Support the planning, execution, and follow-up of in-store events in collaboration with the Store Director and Local Client Development Manager.
DATA UNDERSTANDING AND DATA COLLECTION
CRM Analysis & Action Planning:

Support the Store Director in analyzing CRM and clienteling reports to extract insights and define actionable plans that enhance client engagement and sales performance.
Collaboration with CDM: Partner with the Local Client Development Manager (CDM) to align on local business priorities, including new client acquisition, increased client spend, and improved retention.
Data Quality Assurance: Ensure complete, accurate, and high-quality client data collection in collaboration with the Store Director and CDM, enabling effective clienteling and business insights.
Team Training & Support: Train and support the store team in maintaining data accuracy and quality, fostering a culture of accountability and excellence in client data management.
Previous experience of 2+ years in a similar role within Fashion & Luxury
Strong clienteling mindset and proven ability to build and develop a client portfolio
Strong understanding of CRM tools and client development activities
Proficiency with Microsoft Excel
Flexible and able to thrive in a fast-paced and dynamic environment
Fluent in English and Italian
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
CCNL: National Collective Labour Agreement per i Dipendenti di Aziende del Terziario, della Distribuzione e dei Servizi
Vantaggi: in addition to those provided by the applicable National Collective Labor Agreement and by law, further benefits and initiatives are provided in accordance with current company policies.
Fixed Term (Fixed Term)
Schedule
Full time
R.

Bottega Veneta Client Development Ambassador

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