Saint Laurent Client Development Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7acgap

Founded in ****, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a **** collection called 'Rive Gauche', synonymous with youth and freedom.
This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
In ****, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April ****, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
To drive and implement Client Engagement activities in the region, supporting a customer centric culture within the retail network.
This role will support the Retail team in designing and executing Client Engagement initiatives by establishing close cooperation with regional EMEA Client team, Merchandising, Communication and Store Operation.
To understand local business needs, client behaviours in local culture to craft local actions within guidelines to deliver results in clienteling actions.
Support the EMEA Client and local Retail teams in analysing customer behaviours and market dynamics, translating the findings into actionable recommendations and identifying key opportunities to optimise business performance and customer retention and recruitment across the region
Initiate and execute CRM strategies and actions for different client segments, age groups, gender, etc. in the different markets
Coordinate with EMEA regional team and markets for database selection and calendar planning for pro-active outreach
Support clienteling actions and events through financial projection, target selection,



pre-event customer analysis and post-event evaluation
Collaborate with EMEA client team and different internal and external parties in planning and organising clients' activations and experiences to engage clients.
Develop and implement plans in specifically arranging for personalized gifts and experiences for clients according to guidelines
Develop Elite business, collaborating with EMEA VIC Manager closely to retain, recruit and upgrade lower tier to Elite
Provide in-store training and coaching for Clienteling skills, actions, etc.
Proactively interact with top Elite clients, build relationships and support retail team to build customer loyalty
Excellent in both spoken and written English and local language(s) depending on zone
Excellent organisation and time management skills
Ability to work well independently
Proficient Excel skills
Prior retail experience preferably in management position will be a plus
Applicable CCNL: Commercio
Annual premio opportunity according to company internal agreement
Benefits : in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives are offered in accordance with company policies.
We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace.
As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
The selection process is open to candidates of any gender, age, origin, orientation, or background, in full compliance with the principles of equal opportunities, non-discrimination, and pay transparency.
Schedule
Full time
SL Luxury Retail S.r.l.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7acgap