Customer Success Manager (Csm) - Southern Europe
Pubblicato il 03-08-2026 - PVH (Tommy Hilfiger/Calvin Klein) in Gallarate
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Job Title: Customer Success Manager (Southern Europe)
Location: Gallarate, Italy / Paris, France / Madrid, Spain
Employment Type: Full-time/Hybrid - Travel to customer sites is expected (~25% annually).
The Customer Success Manager (CSM) is the main customer contact responsible for helping customers achieve faster value, stronger adoption, and better business outcomes from their AVEVA solutions.
The role manages a portfolio of accounts through success planning, regular engagement, and trusted stakeholder relationships, while working cross-functionally with internal teams and partners to maximize customer value and support growth.
The CSM also serves as the voice of the customer internally, helping drive continuous improvement across products and services.
Key responsibilities
As part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customers success and their perceived value of the AVEVA software set.
The Customer Success Manager will focus on these key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers.
Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the Services budget, and request, quote, coordinate AVEVA Services and Resources
Adoption - understand customers business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)
Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customers business and frequent contacts
Essential requirements
5+ years experience in similar roles
Strong Verbal and written Communication skills
Strong presentation skills on AVEVA core technologies, business initiatives and services OR similar products (Engineering / E3D, PI System / Historian, InTouch / System Platform / SCADA, MES / Operations Management, Predictive Analytics / AIM,
and CONNECT)
Ability to work well with cross-function and geographically distributed teams
Strong multi-tasking ability with a keen sense of prioritization
Strong relationship management and organizational skills
Experience with project and program management methodology and techniques
Out-of-the-box thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations
Ability to think strategically, as well as tactically
Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday
Language Requirement(s): Italian/French/Spanish
English
Desired skills
5+ years of relevant experience in the manufacturing and/or services industry
3+ years of experience with AVEVA software products, with working knowledge of one or more of the following, or similar solutions: Engineering / E3D, PI System / Historian, InTouch / System Platform / SCADA, MES / Operations Management, Predictive Analytics / AIM, and CONNECT
Experience with AVEVA Engineering products would be considered an added advantage
Industry knowledge in Oil & Gas, EPC (Engineering Procurement and Construction), Pharmaceuticals, Power Generation, and Chemical manufacturing .
Language Requirement(s): Proficiency in more than one language would be considered a strong asset
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth.
From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.
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