Product Owner

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7acpy5

pbr / /ppWould you like to start a new professional adventure as a strongContact Center Product Owner /strong in one of our opportunities in the strongIT Digital /strong industry in strongMilan (Hybrid) /strong? /ppbr / /pp strongYour missions? /strong /pulliAct as the functional owner of Contact Center platforms, with a primary focus on strongGenesys Cloud /strong. /liliSupport business stakeholders by explaining platform capabilities and identifying the most suitable contact center solutions. /liliAct as the main liaison between business teams, regional teams, internal IT and external technology partners. /liliTranslate business requirements into functional platform solutions while considering technical constraints. /liliCoordinate incidents, platform changes and enhancements, validating solutions from a business perspective. /liliMaintain and update functional documentation, user guides and platform knowledge. /liliDrive user adoption through training, communication and best practice sharing across markets. /liliLead Contact Center initiatives and innovation projects, including AI-driven capabilities, ensuring successful delivery and business value. /li /ulpbr / /pp✍️ strongYour profile? /strong /pulliDegree in Computer Science, Engineering, Information Systems, Business or equivalent experience. /liliAt least 5strong years /strong of experience as a Product Owner, Business Analyst, Functional Consultant or in Contact Center technologies. /liliKnowledge of strongGenesys Cloud /strong, Agile methodologies, APIs and contact center operations. /liliProfessional proficiency in strongEnglish (B2/C1) /strong. Italian fluent. /liliStrong stakeholder management, communication skills and ability to work in an international and dynamic environment. /li /ulpbr / /ppstrongNice to have:



/strong /pulliPrevious experience with AI-enabled Contact Center solutions, customer service platforms or global digital transformation projects. /li /ulpbr / /pp✨ strongWhat do we offer? /strong /pulliAn international community bringing together more than 110 nationalities. /liliAn environment where trust is central and internal growth is valued. /liliA solid training system with an internal Academy and available learning modules. /liliA dynamic workplace with internal events, team building activities and dedicated initiatives. /liliA strong commitment to well-being and work-life balance. /li /ulpbr / /ppstrongLocal benefits in Italy: /strong /pulliMeal vouchers. /liliFlexible working options according to company policy. /liliHealth insurance and well-being programs, where applicable. /li /ulpbr / /pp strongCompensation Pay Transparency /strong /pullistrongPermanent contract: /strong Gross Annual Salary strongEUR 30,000 – EUR 45,000 /strong. /lilistrongFreelance collaboration: /strong Daily rate between strongEUR 200 – EUR 270 /strong, according to experience and skills. /liliApplicable CCNL: Commerce Sector (CCNL Commercio) for permanent employees. /liliThe salary/rate range has been determined based on objective and gender-neutral criteria. /liliDuring the recruitment process, we will not ask for information about your current or previous salary. /li /ulpbr / /ppOur salary ranges are intentionally wide, because we hire talented minds, not "templates".



The same role can attract very different candidates, and we believe in leaving room for that. What lands within the range depends on your specific experience, skills and what you bring to the role. /ppbr / /pp? strongThe ideal person shares these values: /strong /ppstrongBoldness: /strong our entrepreneurial spirit of adventure is what brings us together and drives our success. /ppstrongTrust: /strong trust is the foundation of our relationships and enables us to promote freedom of expression, creativity and innovation. /ppstrongPerformance: /strong it guides us in our continuous improvement and in our drive to achieve concrete results. /ppstrongCommitment: /strong we work with dedication and responsibility to meet our objectives. /ppstrongIndependence: /strong Amaris Consulting belongs to those who created it and to those who develop it every day. /ppWith your application, you may have the opportunity to join a company that supports its partners in the Automotive Motorsport, Avionic Aerospace, Defence, Railway, Industrial, Home Automation and Robotics sectors, with mechanical and electronic engineering activities in the areas of Development Design, Testing Validation, System Engineering, RD and Project Management. /ppstrongDiversity and inclusion: /strong Amaris Consulting promotes equal opportunities and assesses applications based on skills, experience and potential. We welcome qualified applications without discrimination based on gender, gender identity or expression, sexual orientation, ethnic origin, nationality, religion or belief, age, disability, marital or family status, or any other protected characteristic. /ppIf you need reasonable accommodations during the recruitment process, please let us know: we will do our best to support you. /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7acpy5