Technical Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ad7db

We are looking for a Technical Support Specialist on behalf of our partner, RISCO. RISCO is a global leader in smart security solutions, providing advanced intrusion detection systems, cloud-based security platforms, and integrated monitoring technologies for residential, commercial, and enterprise customers worldwide. The company is looking for a Technical Support Specialist to provide after-sales technical support for Smart Home and Smart Building automation solutions, working closely with partners, installers, distributors, and customers across the Italian market.

Responsibilities

Provide technical support and remote diagnostics to resellers, distributors, installers, system integrators, and end users

Analyze technical issues and deliver effective troubleshooting solutions

Support the deployment, configuration, and maintenance of smart home, building automation, networking, and security systems

Maintain technical documentation and product knowledge resources

Deliver technical training sessions for installers and system integrators

Manage support tickets and coordinate on-site activities when required





Handle RMA processes and analyze returned products

Report recurring technical issues and customer feedback to internal technical teams

Identify opportunities to promote additional products and services

Collaborate closely with technical, support, and sales teams

Please note: As part of the hiring process, all candidates are required to complete an AI interview.

Requirements

Previous experience in technical support, system installation, or deployment

Experience with smart home, building automation, security, networking, HVAC, electrical, fire protection, or video surveillance systems

Experience working in a B2B technical support environment

Strong analytical, troubleshooting, and problem-solving skills

Good understanding of installation processes and project implementation

Experience with technical documentation and reporting

Experience delivering technical training is an advantage

Conversational English

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ad7db