Technical Program Manager (Italy)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7add66

ppParloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges.
It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
/p /brh3bAbout the role: /b /h3 /brpWe are looking for abTechnical Program Manager (TPM) /bto lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers.
In this role, you'll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA).
You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.
/p /brh3bAreas of ownership: /b /h3 /brpbProject Ownership Delivery /b /p /brul /brliOwn end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality).
/li /brliRun the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit.
/li /brliSelect and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.
/li /brliDrive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams.
/li /brliMaintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log.
/li /brliServe as primary delivery contact for customer project sponsors, IT, and business stakeholders.
/li /brliFacilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.




/li /brliTranslate technical complexity into clear business impacts for executive stakeholders.
/li /brliManage scope and change requests, ensuring commercial and delivery impacts are understood and agreed.
/li /br /ul /brpbCross-Functional Pod Coordination /b /p /brul /brliCoordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability.
/li /brliCoordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning.
/li /brliCollaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations.
/li /brliWhere partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths.
/li /br /ul /brpbMethodology Process Discipline /b /p /brul /brliPlan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects.
/li /brliEnsure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan.
/li /br /ul /brpbMetrics Reporting /b /p /brul /brliDefine and track deployment KPIs, such as: /li /brliTime to Blueprint, Time to First Agent in UAT, Time to Go-Live /li /brliMilestone On-Time Rate /li /brliDefect and incident trends during QA/UAT and Hypercare /li /brliReport delivery status, risk posture, and mitigation plans to internal and external stakeholders.
/li /brliContribute data to capacity and utilization models to inform planning and staffing.




/li /br /ul /brh3bWho you are: /b /h3 /brul /brli+2 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software.
/li /brliHands-on experience delivering solutions involving at least one of: /li /brliContact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
/li /brliDemonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).
/li /brliSolid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each.
/li /brliStrong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro).
/li /brliExcellent communication, facilitation, and conflict resolution skills.
/li /brliProven track record managing multiple concurrent projects with global, distributed teams.
/li /brliFluency in English Italian is required /li /br /ul /brh3bNICE TO HAVE: /b /h3 /brul /brliExperience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions.
/li /brliBackground in professional services or consulting working with enterprise clients.
/li /brliFamiliarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP).
/li /brliCertifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent.
/li /brliExperience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems).
/li /br /ul /brpParloa is committed to upholding the highest data protection standards for our clients' and employees' data.
All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO *****, in handling sensitive information.
/p /brpbWe provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
/b /p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7add66