IT Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ade3l

Manager / Team Leader In this IT Service Manager role, you will safeguard the stability and performance of NEXT services while driving continuous improvements. You will act as the central interface among business, IT teams, and vendors, guiding governance across incidents, changes, and major incidents. You will enhance ServiceNow ITSM processes, monitor SLAs and KPIs, and support budgets, audits, and supplier relationships. This role offers hands‑on impact in a regulated, multi‑country environment with a focus on service continuity and value delivery.
Lavoro da remoto and flexible hours
Corporate welfare system
Supplementary health insurance
Training and development
Govern Service, Incident, Problem, Change and Major Incident Management processes
Coordinate operational teams and vendors to ensure timely issue resolution and service continuity
Monitor service performance via SLAs, KPIs and service reviews
Manage escalations and drive continuous service improvement initiatives
Drive ServiceNow enhancements and operational process improvements
Support budget monitoring and cost optimization for Run and Change activities
Collect and consolidate business demands supporting portfolio management




Manage supplier relationships, contracts and invoicing processes
Support internal and external audits ensuring compliance with corporate controls and regulatory requirements
Monitor remediation plans and ensure process adherence
Oversee procurement and vendor‑related governance and reporting
Experience in IT Service Management and operational governance
Knowledge of Incident, Problem, Change and Major Incident Management processes
Experience with ServiceNow ITSM
Experience in vendor and contract management
Knowledge of SLA/KPI monitoring and service reporting
Experience in budget management and financial tracking
Knowledge of audit, compliance and operational risk management processes
Understanding of DORA, ITGC controls and corporate governance requirements
Familiarity with IFRS17 and IFRS9 environments
Strong stakeholder management, communication and problem‑solving skills
In this IT Service Manager role, you will safeguard the stability and performance of NEXT services while driving continuous improvements. Yo…

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ade3l