Technical Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7adj6i

ppCinisello Balsamo, Italy | Posted on 07/30/2026 /ppOlive Systems is a one-stop custom software development company headquartered in Herzliyya.
With a pool of 100+ top-notch engineering resources, we help CxOs of VC-backed startups and fast-growing tech companies in Israel to custom build software engineering teams packed with top-tier talent.
/ph3Why us?
/h3pWe realize that one of the most crucial things for developers — adequate client and fascinating project.
So we qualify our Clients to make sure that they: /pullihave an idea that they believe will make the world a better place; /lilithink long-term and looking for a trusted-tech partner; /liliwant to rely on and avoid micromanaging.
/li /ulh3Job Description /h3pWe are looking for a Technical Support Specialist on behalf of our partner, RISCO.
/ppRISCO is a global leader in smart security solutions, providing advanced intrusion detection systems, cloud-based security platforms, and integrated monitoring technologies for residential, commercial, and enterprise customers worldwide.
/ppThe company is looking for a Technical Support Specialist to provide after-sales technical support for Smart Home and Smart Building automation solutions, working closely with partners, installers, distributors, and customers across the Italian market.
/ph3Responsibilities /h3ulliProvide technical support and remote diagnostics to resellers, distributors, installers, system integrators,



and end users /liliAnalyze technical issues and deliver effective troubleshooting solutions /liliSupport the deployment, configuration, and maintenance of smart home, building automation, networking, and security systems /liliMaintain technical documentation and product knowledge resources /liliDeliver technical training sessions for installers and system integrators /liliManage support tickets and coordinate on-site activities when required /liliHandle RMA processes and analyze returned products /liliReport recurring technical issues and customer feedback to internal technical teams /liliIdentify opportunities to promote additional products and services /liliCollaborate closely with technical, support, and sales teams /li /ulpPlease note: As part of the hiring process, all candidates are required to complete an AI interview.
/ph3Requirements /h3ulliPrevious experience in technical support, system installation, or deployment /liliExperience with smart home, building automation, security, networking, HVAC, electrical, fire protection, or video surveillance systems /liliExperience working in a B2B technical support environment /liliStrong analytical, troubleshooting, and problem-solving skills /liliGood understanding of installation processes and project implementation /liliExperience with technical documentation and reporting /liliExperience delivering technical training is an advantage /li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7adj6i