Keyholder / Arrival Coordinator

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Romeloft is hiring: Check-in Representative / Arrival CoordinatorÈ il candidato/la candidata ideale per questa possibilità?
Lo scopra leggendo la panoramica del ruolo qui sotto.Romeloft is a high-end short-term rental company managing a portfolio of quality apartments in central Rome.We are looking for a reliable, well-presented and highly service-oriented to join our guest arrival team.This is a hands-on hospitality role.The successful candidate will personally perform many guest check-ins across our apartments, while also helping coordinate the daily arrival schedule and making sure every guest receives a smooth, warm and professional welcome.For Romeloft, the check-in is not just a key handover.
It is the guest's first real impression of the company.
We are looking for someone who understands this and wants to represent the brand with care, elegance and confidence.Main responsibilitiesPersonally welcoming guests at Romeloft apartments in central RomeExplaining the apartment clearly: keys, Wi-Fi, air conditioning, appliances,



building rules and local practical informationCoordinating guest arrival times with the office and the rest of the teamMonitoring delays, late arrivals and last-minute changesLiaising with cleaning and maintenance to confirm that apartments are ready before guests arriveReporting apartment issues quickly and accurately after check-inRepresenting Romeloft as a true brand ambassador during every guest interactionRequirementsExcellent spoken and written English and ItalianStrong hospitality mindset and genuine desire to welcome people wellWarm, professional and positive attitude with xysqume international guestsStrong organisational skills and attention to detailAbility to stay calm and solution-oriented during busy arrival daysComfortable using fast urban transport solutions such as scooter, e-bike, e-scooter, bicycle, taxi or public transport when appropriateAvailability for flexible shifts, including some evenings, weekends and occasional late arrivalsTo apply, please send your CV and a short introduction explaining your hospitality, guest service or short-term rental experience.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7adkxg