ppSenior Administrator - Desk Side Services, AMT Asset Management Software – Modena, Emilia-Romagna, Italy /p h3Job Summary /h3 pThe Tools Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools.
This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost.
The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
/p h3Key Responsibilities /h3 ul liAdhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services, Ensuring Compliance With Company Policies.
/li liProvide Expert Support For Complex Incidents Escalated By Analysts, Utilizing Advanced Troubleshooting Techniques And Root Cause Analysis To Resolve Technical And Security Issues Effectively.
/li liLead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Their Skills And Service Delivery.
/li liResolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Ensuring Seamless Operations, And Maintaining A Strong Security Posture.
/li liEnhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Mitigating Security Threats.

/li /ul h3Skill Requirements /h3 ul liAdvanced Proficiency In Asset Management Services And Best Practices.
/li liStrong Analytical And Problem-Solving Skills To Diagnose And Resolve Complex Issues.
/li liExcellent Communication Skills For Effective Interaction With Customers And Team Members.
/li liFamiliarity With Regulatory Requirements And Quality Standards In It Operations.
/li liAbility To Coach And Mentor Team Members Effectively.
/li /ul h3Other Requirements /h3 ul liOptional But Valuable: Itil Foundation Certification.
/li liOptional But Valuable: Certification In Asset Management Or Related Fields.
/li /ul h3Why HCLTech?
/h3 pAt HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.
/p pHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered on digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June ****totaled $14.8billion.
/p /p #J-*****-Ljbffr

Senior Administrator - Desk Side Services, Amt Asset Management Software

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