IT Infrastructure & Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7aegpj

The role

You are the single point of accountability for internal IT and the workplace as we scale from 200 to 300+ people across 4+ countries. You own device lifecycle, access, company software, and the technical experience of all-hands and internal events. You build the foundations (IdP, MDM, inventory, processes) and make them scale with growth.

We are looking for a builder: someone who has already set up or structured IT ops in a growing company, not only operated a mature stack.

What you will do

Foundations (first months)

- Select and set up an IdP (e.g. Google Workspace, Okta) and MDM for device management
- Build a complete asset inventory and its lifecycle
- Put onboarding/offboarding on a process, with tracked and timely access removal (security-relevant)
- Define the support model that fits Milan and the out-of-office teams best as we grow

IT Operations & Support

- Point of reference for day-to-day technical support (hardware, software, connectivity) in Milan
- Remote support and coordination of local hands for Barcelona, Madrid and Berlin
- SLAs and a reusable internal knowledge base

Onboarding / Offboarding & access

- Devices and access ready for every new hire's day one, across all countries
- Tracked account provisioning and deprovisioning
- Asset inventory and lifecycle (purchase, assignment, reassignment, decommissioning)

SaaS & Vendor Management

- Ownership of company-level software subscriptions: licenses, renewals, costs, seats
- Manage IT vendors (hardware and software procurement), tracking performance and spend
- Multi-country hardware logistics: shipping, customs, VAT, local warranties

Workplace & AV





- Set up and run audio/video equipment for all-hands and company-wide presentations
- Meeting rooms: booking system, microphones, screens, room reliability

Must-have

- Experience in IT ops / IT support at a growing company, with at least one setup built or structured independently
- Comfort with MDM and an IdP (Google Workspace, Okta or similar)
- Vendor and budget management
- Comfort with on-site work on AV and events
- Fluent Italian and English

Nice-to-have

- Experience in multi-country (EU) environments
- Exposure to security/compliance frameworks (ISO 27001, SOC2)
- Spanish or German

Out of scope

- Security architecture and compliance policy definition (owned by Eng/Security; you own operational IAM)
- Internal software development

Success in the first months

- 90 days: onboarding/offboarding on a process and tracked; complete asset inventory; IdP and MDM live; support model defined
- 6 months: SaaS map and spend under control with a rationalization plan; device-ready onboarding across all countries within SLA; reliable all-hands and meeting rooms

Rewarding Your Contribution

- Annual Salary Range: €50,000 – €70,000
- Equity Package: Align your growth with the company’s long-term success.

Benefits That Matter

- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Performance Bonuses: Rewards tied directly to measurable results.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7aegpj