Team Lead, Service Management Office
Pubblicato il 05-08-2026 - SOUTH POLE in Milano
With our solutions, we inspire and enable our customers to create value from sustainability-related activities.
Our Corporate Functions team is the “enablement engine” of South Pole. Behind the scenes, we provide the business with world-class solutions and best practices that sustain business growth and success. We cover key areas such as Finance, HR, Office Management, Legal, IT, Operations, etc. If you are a smart, ambitious and dynamic professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you!
A committed, hands-on leader serving as the single point of accountability for South Pole’s entire IT operations function — owning the corporate technology stack, enterprise applications, end-user support, and IT outsourcing relationships across 20+ countries. Lead and line manage the IT operations & enterprise applications team — setting priorities, driving quality of delivery, and developing the team
Own the operational IT roadmap across GWS / Microsoft 365, MDM, network, SaaS stack, ERP/CRM, and iPaaS integrations
Govern Microsoft 365 and Entra ID (Azure AD) at an architectural level, ensuring security compliance and lifecycle management
Oversee MDM strategy and tooling (Intune / Jamf) for endpoint compliance across all geographies
Manage network, VPN, and office connectivity across South Pole’s global locations
Own the SaaS application portfolio — licence governance, access reviews, renewals, and rationalisation
Govern ERP and CRM administration — configuration integrity, data quality, and Finance / Commercial stakeholder liaison
Manage IT outsourcing relationships — service desk vendor, managed service providers, and specialist contractors — holding them to SLAs and quality standards
Lead vendor management for all IT operational technology suppliers — contract renewals, performance reviews, and escalations
Coordinate multi-timezone IT support, ensuring a consistent end-user experience across South Pole’s 20+ country footprint
Govern ITSM practice — ticket workflows, escalation paths, SLA reporting, and continual service improvement
Act as primary business stakeholder liaison for IT operations, translating business needs into IT service changes
Drive the adoption and implementation of AI/ML tools to automate and optimize key IT operations workflows (e.g., ITSM, monitoring, and proactive support).
Work closely with the Security Lead to ensure operational IT meets security and compliance requirements
7+ years in IT operations or IT management, with 3+ years in a leadership role managing a team
~ Hands-on experience with Microsoft 365, Entra ID, and MDM platforms (Intune / Jamf)
~ Familiarity with GWS (Google Workspace) in addition to Microsoft 365
~ Proven vendor management and IT outsourcing management experience - contract negotiation, SLA governance, and performance management
~ Strong ITSM background (Jira Service Management, or equivalent)
~ Experience managing a SaaS application portfolio
~ ERP and/or CRM administration or oversight experience
~ Track record of leading distributed IT support across multiple time zones and geographies
~ Budget management and financial governance experience
ITIL v4 certification
Experience in a global professional services, climate, or sustainability organisation
Microsoft 365 or Azure certifications
Network and VPN infrastructure management experience at an enterprise scale
Familiarity with Microsoft Power Platform or equivalent low-code automation
M365
GWS/GCP
Entra ID
MDM (Intune/Jamf)
Network / VPN
ERP / CRM administration
iPaaS / integration tooling
AI-assisted IT operations awareness
Vendor management
IT outsourcing management
Business stakeholder liaison
You will have the chance to make a real difference for our clients and for the planet, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic, international and fast-growing organisation.
We’re a planet of 7.5 billion unique and different people. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, national origin, marital status or disability. Our recruitment is decided on the basis of qualifications, merit and business need.