Customer Operations Back Office Expert

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7aenz7

ph3Overview /h3 pAs an Order Processing Coordinator, you will bring extensive knowledge and advanced skills to manage and resolve complex operational and administrative tasks. Your responsibilities include overseeing order processing activities, ensuring compliance with standards, and contributing to process improvements. You play an essential role in enhancing productivity and customer satisfaction. /p h3Responsibilities /h3 ul liOversee complex order processing tasks and ensure compliance with policies. /li liResolve high-level operational and administrative problems. /li liLead initiatives for process improvement and increased efficiency. /li liProvide advanced troubleshooting for technical order issues. /li liTrain and mentor junior associates. /li liDevelop and maintain detailed documentation of processes. /li liAnalyze operational data to drive improvements. /li liCoordinate with departments to streamline processes. /li liAssist in the development and implementation of best practices. /li liAct as a resource for resolving the most challenging customer issues. /li /ul h3Skills /h3 ul liLeadership and Mentoring: Ability to train and guide junior associates.



/li liComplex Problem Solving: Proficient in resolving high-level operational issues. /li liProcess Improvement: Skills in identifying and implementing process improvements. /li liAdvanced Troubleshooting: Expertise in solving technical and highly complex issues. /li liData-Driven Decision Making: Using data to drive operational improvements. /li liDetailed Documentation: Maintaining comprehensive documentation of processes and improvements. /li liInterdepartmental Collaboration: Working seamlessly across departments for operational efficiency. /li liCustomer Satisfaction: Ensuring high levels of customer satisfaction and loyalty. /li /ul pWe preferably seek a candidate with experience gained in multinational environments, with proven familiarity in the use of complex management systems (particularly SAP). A solid knowledge of project management principles is required, along with strong proficiency in Microsoft Excel and in handling/processing data files, as well as full willingness to travel. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7aenz7