IT Infrastructure & Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7af2a9

The role
You are the single point of accountability for internal IT and the workplace as we scale from 200 to 300+ people across 4+ countries. You own device lifecycle, access, company software, and the technical experience of all-hands and internal events. You build the foundations (IdP, MDM, inventory, processes) and make them scale with growth.

We are looking for a builder: someone who has already set up or structured IT ops in a growing company, not only operated a mature stack.

What you will do
Foundations (first months)

Select and set up an IdP (e.g. Google Workspace, Okta) and MDM for device management

Build a complete asset inventory and its lifecycle

Put onboarding/offboarding on a process, with tracked and timely access removal (security-relevant)

Define the support model that fits Milan and the out-of-office teams best as we grow

IT Operations & Support

Point of reference for day-to-day technical support (hardware, software, connectivity) in Milan

Remote support and coordination of local hands for Barcelona, Madrid and Berlin

SLAs and a reusable internal knowledge base

Onboarding / Offboarding & access

Devices and access ready for every new hire's day one, across all countries

Tracked account provisioning and deprovisioning

Asset inventory and lifecycle (purchase, assignment, reassignment, decommissioning)

SaaS & Vendor Management

Ownership of company-level software subscriptions: licenses, renewals, costs, seats

Manage IT vendors (hardware and software procurement), tracking performance and spend

Multi-country hardware logistics: shipping, customs, VAT, local warranties

Workplace & AV





Set up and run audio/video equipment for all-hands and company-wide presentations

Meeting rooms: booking system, microphones, screens, room reliability

Must-have

Experience in IT ops / IT support at a growing company, with at least one setup built or structured independently

Comfort with MDM and an IdP (Google Workspace, Okta or similar)

Vendor and budget management

Comfort with on-site work on AV and events

Fluent Italian and English

Nice-to-have

Experience in multi-country (EU) environments

Exposure to security/compliance frameworks (ISO 27001, SOC2)

Spanish or German

Out of scope

Security architecture and compliance policy definition (owned by Eng/Security; you own operational IAM)

Internal software development

Success in the first months

90 days: onboarding/offboarding on a process and tracked; complete asset inventory; IdP and MDM live; support model defined

6 months: SaaS map and spend under control with a rationalization plan; device-ready onboarding across all countries within SLA; reliable all-hands and meeting rooms

Rewarding Your Contribution

Annual Salary Range: €50,000 – €70,000

Equity Package: Align your growth with the company’s long-term success.

Benefits That Matter

Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.

Health Insurance: Comprehensive coverage to ensure peace of mind.

Meal Vouchers: Daily support to make your lunch breaks easier.

Performance Bonuses: Rewards tied directly to measurable results.

Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7af2a9