Operations Manager, Customer Fulfillment
Pubblicato il 05-08-2026 - Experteer Italy in Passo Corese
Overview
Experteer OverviewIn this role you lead a team of Area Managers at an Amazon Fulfilment Centre, driving operational excellence to meet performance targets. You orchestrate shifts, partner with HR, Finance, Safety and Security, and design site-wide initiatives to improve safety, quality and productivity. You will mentor managers, influence cross-functional teams, and shape daily operations to support fast, reliable customer fulfilment in a dynamic logistics environment. This is a chance to impact how we scale operations and deliver value across regions.
Responsibilities
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, addressing issues and improving site performance
- Analyse shift performance against business objectives and implement improvement actions
- Collaborate with HR, Finance, Health and Safety, and Security
- Design and deliver site-wide initiatives to enhance operational performance
Requirements
- Degree
- Experience in people and stakeholder management
- Advanced proficiency in English; intermediate proficiency in the local language
- Experience using data or anecdotes to influence business decisions
- Experience in production and supply chains
- Ability to lead large, diverse teams in fast-paced logistics/distribution/manufacturing environments
- Strong communication skills (verbal and written)
- Ability to manage details, perform root cause analysis, and analyze generated data
- Willingness to relocate if necessary
- Willingness to work shifts including weekends in a 7/365 environment
Benefits
- competitive salary
- stock units
- site performance-related pay
- employee discount
- statutory benefits
- diverse and inclusive culture
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