Service Team Leader-Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7afqhv

ppOnclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communications and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data‑driven decisions about their communications and marketing strategies, allowing them to prove and improve their value. /p h3About the role /h3 pAs a Service Team Leader, you will play a key role in delivering high‑quality media intelligence services to our Italian clients. Your primary responsibility will be to manage the local team for the daily creation and delivery of tailored press reviews and news digests, combining editorial judgement, accuracy, and responsiveness in a fast‑moving news environment. /p pYou will also work with AI‑powered tools that support content production while relying on your own editorial judgement to validate, enrich, and refine the final output. As part of an international organization, your English skills may enable you to collaborate with colleagues across multiple countries and contribute to cross‑border initiatives. /p pYou will maintain strong coordination with your direct supervisor in France, overseeing the regional execution of global directives and strategic roadmaps. /p h3Your responsibilities /h3 ul liCurate and generate press reviews based mainly on Italian language media. /li liGroup and categorize information according to predefined themes and topics.



/li liFilter and prioritize content in line with client specifications and scopes of work. /li liMonitor deliverable dispatches and track client feedback. /li liProvide production backup during staffing shortages; trigger and coordinate the emergency support team (force d’intervention). /li liParticipate in client meetings. /li liWork directly with the commercial team on incoming accounts and the existing portfolio (premium clients, high‑priority/at‑risk accounts, etc.), supervising and approving initial setups. /li liPrepare proposals and tenders (RFPs). /li /ul h3Managerial Responsibilities (30% Production / 70% Management) /h3 ul liTrain, mentor, and lead a team (paid leave approvals, schedule management, overtime tracking, performance reviews, etc.). /li liMaintain communication with regional contact points across Italy. Cascade corporate updates while ensuring best practices and employee well‑being. /li liEnsure balanced workload distribution across sub‑managers and teams. /li liCreate, update, and submit progress reports to senior management (N+1). /li liEnsure compliance with and tracking of SLAs (Service Level Agreements). /li /ul h3Who you are /h3 ul liYou have a bachelor’s or master’s degree in Languages, Journalism, Literature,



Communications, or a related field is highly preferred. /li liProven experience in media monitoring, editorial support, newsrooms, or service delivery—ideally within a fast‑moving SaaS or media services business. /li liNative‑level fluency in Italian with a strong, fluent command of English (both written and spoken) for seamless internal international communication. /li liA strong interest in, or prior exposure to, AI‑assisted writing/operational tools is a major asset. /li liYou are resilient and responsive; you don't sweat it when the news cycle accelerates. /li liDetail‑oriented: You have a sharp eye for editorial accuracy even when working at a fast pace. /li liCollaborative communicative: You possess excellent interpersonal skills, a customer‑centric mindset, and a pragmatic approach to problem‑solving. /li /ul h3What we offer /h3 ul liCompetitive salary and benefits /li liHybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with /li liA company focus on wellbeing and work life balance including initiatives such as flexible working and mental health support /li liWe offer access to professional training platforms such as LinkedIn Learning and Coursera to support ongoing development. We also offer virtual training sessions— with real humans to help further support your learning needs. /li /ul pWe want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7afqhv