Client Success Manager
Pubblicato il 05-08-2026 - Experteer Italy in Cusano Milanino
In this role you will support Emiri client deployments by bridging product support, UX, and development. You will investigate issues, coordinate resolutions, and coach commercial teams to ensure smooth client interactions. You’ll manage setup, configuration, and QA of client models while contributing to process improvements and user education. You will help surface product enhancements via a voice-of-customer lens and ensure high‑quality releases that meet client needs. This is an opportunity to directly influence product roadmap and client success in a collaborative, growth-oriented environment.
- flexible work environment
- inclusive culture and diversity commitment
- Great Place To Work certification (organizational pride)
- Apply a voice of customer lens to surface enhancement opportunities and influence the product roadmap
- Own root cause identification and triage between features, bugs, and user education
- Coach commercial teams on Liquid AI configuration and support client meetings and demos
- Assist with setup, configuration, and QA of client models
- Drive continuous improvement of support processes, tools, and user education materials
- Communicate guidance and resolutions clearly to users and internal teams
- Test new enhancements or fixes prior to release to ensure quality and behavior
- Prepare concise write-ups of confirmed bugs or feature requests for the development team
- Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
- Background in product or client support, operations, or troubleshooting technical issues with a data-driven AI focus
- Analytical and problem-solving skills to investigate user reports and system behavior
- Strong organizational skills to manage multiple deployments and service levels
- Strong communication abilities to simplify technical concepts for non‑technical users and collaborate across teams
- Tech‑curious mindset with process‑driven approach to issues, QA, and feedback loops
- Familiarity with AI systems, NLP tools, or ML products
- Experience using Jira, Confluence, or similar issue tracking and documentation systems
- 5+ years of experience in client support for data analytics and reporting
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