Assistant Front Desk Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ahjwp

The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

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QUALIFICATION

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- Minimum one year front of house supervisory experience in a cruise line (shipboard)

- Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.

- Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.

- Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.

- Flexibility to manage, focus,



direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.

- Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.

- Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.

- Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.

- Demonstrates a working knowledge to operate all office equipment.

- Completion of high school, basic or vocational education equivalency preferred. xysqume

- Working knowledge of US cash handling procedures and foreign exchange required.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ahjwp