Inside Sales Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ahs87

Inside Sales Lead

Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze. La preghiamo di consultare attentamente la panoramica riportata di seguito.

Location: Malnate (VA), Italy (Hybrid)

Reporting To: Sales Manager

Key Responsibilities

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- Lead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites.

- Foster a culture of accountability, collaboration, continuous improvement, and customer focus.

- Monitor workload, performance, and development plans to ensure effective team execution.

- Serve as the primary point of contact for selected strategic customers and key accounts.

- Build strong customer relationships to ensure high levels of satisfaction and responsiveness.

- Support customer escalations and coordinate timely resolution of complex issues.

- Oversee the complete order-to-delivery process for external and intercompany customers.

- Ensure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records.

- Support Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle.

- Act as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics, and Finance.

- Coordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met.

- Support Sales and Operations Planning activities through effective communication and execution.

- Oversee export activities, international shipments, customs documentation, and licensing requirements.

- Ensure compliance with company policies, trade regulations, export controls, and applicable legal requirements.

- Manage activities related to defense and controlled products where applicable.





- Identify opportunities to improve customer service, order management, and commercial processes.

- Develop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency.

- Drive process standardization and best practices across locations.

Qualifications
Education & Experience

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- Bachelor’s Degree or equivalent professional experience.

- Minimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management.

- Previous experience leading teams in a multinational manufacturing environment is strongly preferred.

Technical Skills

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- Strong understanding of commercial processes, order management, and customer service operations.

- Experience with ERP systems (SAP, Oracle, or equivalent).

- Advanced Microsoft Office skills.

- Strong understanding of export documentation and international trade processes.

- Fluent Italian and English.

Leadership Competencies

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- Customer-centric mindset.

- Strong people leadership and coaching skills.

- Excellent communication and stakeholder management capabilities.

- Ability to influence across functions without direct authority.

- Strong organizational and problem‑solving skills. xysqume

- Results-oriented approach with a focus on continuous improvement.

Compensation

Salary Range (Annual Gross): €55,000 – €60,000

Variable Component: Profit‑sharing scheme, in line with company performance and applicable agreements

Benefits

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- Welfare benefits by the TERZIARIO National Collective Agreement (CCNL)

- Supplementary health insurance

- Flexible working arrangements / lavoro da remoto options

- Additional local benefits, including professional and non‑professional accident insurance

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ahs87