Senior Client Advisor - Montenapoleone

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A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

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Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviours as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position: Senior Client Advisor - Montenapoleone

As a Senior Client Advisor , you will act as a true brand ambassador, delivering an exceptional luxury experience while driving outstanding commercial performance. This role requires a highly accomplished sales professional with a proven track record in luxury retail, a deep understanding of client development, and a strong ability to build long‑term relationships with local and international clientele.

You will be responsible for consistently exceeding sales objectives, mastering all key performance indicators, and cultivating a high‑value client portfolio through personalized engagement strategies, private appointments, and proactive client outreach. In addition, you will play a key role in supporting boutique management by sharing best practices and contributing to the development of less experienced team members.

Key Responsibilities
Sales Excellence & Business Performance

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- Consistently achieve and exceed individual sales targets while contributing to the overall boutique performance.

- Demonstrate expert knowledge of all retail KPIs, including sales productivity, average transaction value, units per transaction, conversion rate, cross‑selling, and client retention metrics.

- Proactively identify and maximize every sales opportunity,



leveraging both appointment‑based selling and walk‑in traffic.

- Drive business growth through a strategic and entrepreneurial approach to client acquisition and development.

- Maintain a strong commercial mindset, constantly seeking opportunities to elevate sales performance and client engagement.

Client Development & Clienteling

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- Build, manage, and continuously develop a substantial portfolio of high‑potential and high‑value clients.

- Establish long‑term relationships through personalized and proactive clienteling activities.

- Organize and conduct regular private appointments, VIP experiences, and exclusive selling sessions tailored to individual client needs.

- Utilize all available CRM tools to monitor client activity, identify business opportunities, and execute targeted outreach initiatives.

- Deliver highly personalized experiences that reflect the Maison's standards of excellence and reinforce client loyalty.

- Follow up consistently with clients to drive repeat purchases and strengthen long‑term engagement.

Client Experience

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- Deliver an elevated and memorable luxury experience throughout every stage of the client journey.

- Act as a trusted style advisor by providing expert product knowledge and personalized recommendations.

- Anticipate client needs and create bespoke solutions that exceed expectations.

- Ensure impeccable boutique standards while maintaining a client‑first mindset at all times.





Team Contribution & Leadership Support

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- Act as a role model within the boutique, embodying the values, service standards, and sales excellence of the Maison.

- Support the Boutique Management team by sharing expertise, best practices, and commercial insights.

- Mentor and guide junior Client Advisors, contributing to their development through coaching and on‑the‑job support.

- Collaborate with colleagues to create a high‑performing and results‑driven team environment.

- Encourage a culture of client‑centricity, accountability, and continuous improvement across the boutique.

Profile

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- Significant experience in luxury retail sales, ideally within an international luxury fashion or lifestyle brand.

- Proven track record of consistently exceeding sales targets and delivering exceptional commercial results.

- Strong understanding and management of retail KPIs and performance drivers.

- Established client portfolio with demonstrated success in client acquisition, retention, and development.

- Exceptional relationship‑building, communication, and influencing skills.

- Passion for luxury, fashion, and delivering world‑class client experiences.

- Highly proactive, entrepreneurial, and results‑oriented mindset.

- Ability to thrive in a fast‑paced and demanding luxury retail environment.

- Strong team spirit and willingness to support the growth and development of colleagues.

- Fluent in English; additional languages are considered a strong asset.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. xysqume Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ai1w8