Senior Program Manager, EU Shipper Support, Amazon Shipping

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7aj7ae

ph3Senior Program Manager, EU Shipper Support, Amazon Shipping /h3 pIn this role, you drive process improvement and operational excellence within the Shipper Support organization. You’ll translate frontline pain points into scalable programs and partner with Product, Engineering, and Operations to implement changes that enhance the shipper experience. You’ll bridge front-line operations and the business, leading end-to-end improvements with measurable impact. This role offers the chance to shape a scalable support model for global partners in a customer-obsessed environment. /p ul libase salary (52,400 EUR, Milan) /li lisign-on payment /li lidisability accommodations available /li listatutory benefits and company benefits /li liIdentify, scope, and lead process improvement initiatives to boost shipper experience and operational efficiency /li liCoach Shippers, Account Managers and Shipper Support Specialists to perform root cause analysis and develop solutions /li liPartner with cross-functional teams to advocate for and implement process and tool improvements /li liAnalyze contact drivers and shipper pain points to identify trends,



quantify impact, and prioritize opportunities /li liDesign and document scalable processes, SOPs, and playbooks for consistency and quality /li liOwn end-to-end lifecycle of improvements from problem identification to rollout /li liCreate narratives and program updates for leadership, articulating problems, solutions, and outcomes /li liDevelop and maintain metrics and reporting to track impact and ROI /li liFacilitate knowledge transfer between regions to scale best practices globally /li liAct as subject matter expert on shipper support operations and escalation patterns /li liExperience owning program strategy and end-to-end delivery, with results communicated to senior leadership /li liProgram management, logistics, operations, supply chain, or related experience /li liAbility to build cross-functional partnerships and influence without direct reporting lines /li liExperience in business process improvement, Lean or Six Sigma /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7aj7ae