Senior Success Plan Manager - Italy
Pubblicato il 05-08-2026 - SAP in Italia
ph3Role Overview /h3 pThe Success Plan Manager is a core role within SAP Customer Services Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments. /p pAs a Success Plan Manager, you will act as a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. /p h3What you’ll do: /h3 ul liDevelop and maintain customer success documentation /li liDrive governance customer meetings, including quarterly reviews and steering sessions /li liTrack adoption milestones, consumption indicators, and value realization inputs /li liEnsure proactive risk identification and escalation preparation /li liCollaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams /li liLearn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools /li liContribute to continuous improvement of engagement quality and customer experience /li /ul h3Expectations and Tasks: /h3 ul liSupport executive-level customer relationships built on trust, transparency, and consistent delivery quality /li liEnsure disciplined planning, execution, and follow-up across all Success Plan activities /li liProvide clear, concise, and value-based executive communications and reporting /li liCoordinate internal SAP stakeholders to ensure clarity of roles, responsibilities,
and ownership /li liSupport coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership /li liEnsure alignment between customer priorities, SAP recommendations, and delivered outcomes /li liUphold SAP standards for service quality, governance, and customer engagement excellence /li /ul h3What you Bring: /h3 ul liSTEM degree or equivalent technology experience. /li li+5 years in project management or as a Functional/Technical Consultant with a team leading coordination role /li liHands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns. /li liProven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value. /li liSAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS). /li liAwareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations. /li liAble to translate business needs into technical/functional requirements and practical roadmaps. /li /ul pQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. /p pSuccessful candidates might be required to undergo a background verification with an external vendor. /p pSAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. /p /p #J-18808-Ljbffr