Help Desk Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7akh2a

pstrongZenith Global /strong, now part of IQ-EQ, a leading global investor services group, is a financial intermediary pursuant to Article 106 of the Italian Banking Act (TUB), specialised in structured finance transactions. Founded in 2000, Zenith Global manages more than 300 securitisation special purpose vehicles (SPVs) and approximately €50 billion in assets in its role as Master Servicer. /ppbr / /ppWith more than 220 professionals across its Milan and Rome offices — with women representing over 63% of the workforce and 80% of management — in 2024 Zenith Global obtained the UNI/PdR 125:2022 strongGender Equality Certification /strong and was recognised as a strongGreat Place to Work /strong for two consecutive years, in 2024 and 2025. Since 2017, the company has maintained the highest “Strong” rating assigned by SP Global Ratings. /ppbr / /ppA market leader in real estate securitisations with over 60% market share, Zenith Global has also continued to innovate by developing, as a proof of concept, the first securitisation transaction using blockchain technology. Zenith Global performs all roles and activities connected with a securitisation transaction, from the incorporation of special purpose vehicles (SPVs) and their administrative, accounting and corporate management, to cash and payment services, as well as Master Servicing, Back-up Servicing, credit portfolio management, regulatory activities and structuring services. /ppbr / /ppZenith Global puts people at the centre, championing continuous development, diversity, inclusion and gender equality—core values of its corporate culture. /ppbr / /ppTo strengthen its strongIT /strongteam,



Zenith Global is seeking an strongHelp Desk Specialist /strongto provide technical support to all employees and ensure the efficient operation of the company#39;s IT services. /ppbr / /ppstrongKey Responsabilities: /strong /pulliManage support requests through the ticketing system, ensuring timely and accurate resolution. /liliProvide first- and second-level technical support for hardware and software issues. /liliInstall and configure laptops and smartphones for new and existing employees. /liliSupport the installation and configuration of workstations, networks, printers, and other peripherals. /liliMonitor system performance and apply software patches and updates. /liliDeliver high-quality back-office IT support to meet the needs of internal users. /liliConfigure and manage VPN connections. /liliTrain and support end users in the effective use of software and technology. /liliAssist the IT team with infrastructure management and the resolution of technical issues. /li /ulpbr / /ppstrongPreferred Qualifications: /strong /pulliHigh school diploma and/or Bachelor#39;s degree in Information Technology, Computer Science, or a related technical field. /liliStrong knowledge of Windows Client and Windows Server operating systems,



as well as end-user productivity applications (Microsoft Office, email clients, web browsers, Adobe Acrobat, etc.). /liliBasic knowledge of networking concepts (TCP/IP), firewalls, and core network services. /liliGood knowledge of iOS and Android operating systems. /liliGood knowledge of Microsoft 365. /liliGood knowledge of Microsoft Azure (Microsoft Entra ID). /liliExperience with Microsoft Intune and Windows Autopilot. /liliExperience configuring Microsoft Outlook email accounts and troubleshooting related issues. /liliExperience using IT ticketing and service management tools. /liliPrevious experience in a similar IT Help Desk role. /liliGood command of the English language. /liliStrong problem-solving abilities. /liliAnalytical mindset. /liliCustomer- and user-oriented approach. /liliTeam player with excellent collaboration skills. /liliWillingness and flexibility to independently learn new technologies. /li /ulpbr / /ppstrongWho We Are Looking For: /strong /ppWe are looking for professionals with previous experience as an strongIT Help Desk Specialist /strong in a structured corporate environment, who are passionate about delivering excellent technical support and providing a high-quality service to internal users. /ppbr / /ppstrongWhat we offer: /strong /pulliA role in a dynamic, growing and inclusive environment, with flexible working and the option to work remotely up to three days per week. /liliThe opportunity to develop and strengthen specialised technical skills. /liliThe opportunity to work closely with structured finance specialists and analyse securitisation transactions from the structuring phase onwards. /li /ul

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7akh2a