05 ago - Lombardia
Arcadis
Position Overview brThe Site MES IT Coordinator will support Manufacturing Execution System (MES) project implementation and post-go-live support at the manufacturing site level. This role will act as the key coordination point between site users, Global MES teams, IT, Infrastructure, ERP, offshore development/configuration teams, vendors, and implementation partners. The role requires a strong functional and technical understanding of MES platforms and manufacturing processes, with the ability to drive clarity in requirements, support business process reengineering, manage site-level MES governance, and coordinate activities across the MES lifecycle from project start and site readiness through go-live, hypercare, and steady-state support. brReporting to: Site IT Lead, Matrix line: Sr. Manager MES Lead – CoE brKey Responsibilities brAct as the main site-level IT coordinator and governance contact for MES project and support activities. brBuild strong working relationships with Operations, Quality, MSAT, Validation, site IT, Global MES, Infrastructure, ERP, vendors, and implementation partners to drive alignment. brCoordinate MES lifecycle activities including requirements, design, build, testing, training, go-live, hypercare, support handover, and steady-state operations. brTrack site-level MES actions, risks, issues, dependencies, decisions, and readiness items with clear ownership and follow-up. brCoordinate technical and functional discussions between site users, Global MES teams, and offshore development/configuration teams. brSupport business process reengineering and help align site processes with the core MES template, standard ways of working, and practical shopfloor needs. brDrive clarity in MES requirements by capturing site feedback, process gaps, user needs, and local constraints in a structured way. brSupport site readiness activities including infrastructure, user access, shopfloor devices, printers, scanners, terminals, interfaces, and connectivity. brCoordinate required testing and compliance-related activities by helping site teams participate, provide inputs, and close actions as needed. brLog, track,
and escalate MES issues to the right support teams with clear business impact, priority, and required details. brSupport creation and update of MES-related documents such as SOPs, work instructions, user guides, support guides, and training materials. brEnsure smooth communication between site teams, Global MES teams, support teams, and offshore delivery teams. brCompliance Documentation brSupport site documentation readiness for MES processes, user roles, support model, SOPs, work instructions, user guides, and training materials. brCoordinate required compliance and CSV inputs with Quality and Validation teams, while keeping the role focused on site MES coordination and readiness. brEnsure site-level documentation and support materials are updated when MES processes, access, devices, interfaces, or support models change. brMaintain clear site records for key decisions, open actions, issue follow-ups, knowledge transfer, and support handover. brContinuous Improvement brManage site-level MES governance by coordinating demand, changes, open tickets, priorities, escalations, and improvement items. brCoordinate L2/L3 site support after MES implementation and support users with MES issues, questions, and support follow-up. brWork with Operations, Quality, MSAT, Validation, Global MES, and support teams to ensure MES does not become a bottleneck for site operations. brIdentify recurring issues, support gaps, training needs, process pain points, and improvement opportunities to strengthen MES operations at the site level. brSupport site-level MES change requests, impact assessment, testing coordination, documentation updates, training coordination, and adoption follow-up.
brQualifications brBachelor degree or equivalent experience in Engineering, Computer Science, Life Sciences, Information Technology, or related field. brExperience supporting MES implementation or site IT project coordination in manufacturing environments. brDeep understanding of manufacturing processes, shopfloor operations, and MES platforms. brStrong functional and technical understanding of MES applications, interfaces, user access, infrastructure, shopfloor devices, and support processes. brExperience in business process reengineering, process alignment, requirements clarification, and translating site needs into clear MES requirements. brUnderstanding of regulated manufacturing environments and CSV expectations is preferred. brExperience coordinating with business users, Operations, Quality, MSAT, Validation, IT, Infrastructure, vendors, implementation partners, offshore development teams, and support teams. brAbility to support users at site level during implementation, go-live, hypercare, steady-state operations, and issue resolution. brKey Proficiencies brExcellent stakeholder management, coordination, communication, follow-up, issue tracking, and relationship-building skills. brAbility to develop strong relationships with Operations, Quality, MSAT, Validation, site IT, Global MES, and offshore development teams to drive alignment. brDeep knowledge of MES platforms; experience with Rockwell MES is preferred, and knowledge of Werum PAS-X, Siemens Opcenter, or other MES applications is good to have. brUnderstanding of MES integration with ERP, LIMS, automation systems, barcode systems, label printing, reporting systems, and shopfloor devices is preferred. brAbility to manage MES governance at site level, including priorities, open issues, changes, risks, decisions, and support readiness. brAbility to drive clarity in requirements and work effectively with both site teams and offshore development/configuration teams. brPractical problem-solving approach with focus on keeping MES activities moving, users supported, and site operations protected from MES-related bottlenecks.
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