Customer Success Manager
Pubblicato il 05-08-2026 - Ai Kosmo | the guest agent who sells in Città Metropolitana di Torino
pb Full-time, flexible hours /bpb Fully remote + quarterly team meetups /b /pp La preghiamo di leggere attentamente le informazioni contenute in questo annuncio di lavoro per comprendere esattamente cosa ci si aspetta dai potenziali candidati. brp AI Kosmo is the guest agent who sells. An AI agent built for hospitality that answers guest inquiries on web chat, WhatsApp, phone, email and in-room. Kosmo checks live availability and turns conversations into direct bookings - 24/7, in any language, without OTA commissions. We're growing fast and looking for an Italian- and German-speaking Customer Success Manager. Keep reading! /p pb Responsibilities /b /pulli Manage onboarding calls with new customers /lili Build and maintain strong customer relationships /lili Perform quality checks on our products /lili Handle first-level support requests /lili Manage demo calls with potential customers /lili Identify and reach out to potential customers /lili Carry out cold outreach and prospecting activities /lili Take on additional responsibilities based on your skills and interests /li /ul pb Requirements /b /p pb Key Requirements /b /pulli Professional proficiency in German /lili Professional proficiency in Italian /lili Professional proficiency in English /lili Experience in customer success,
sales experience is a plus /lili Knowledge of and experience in the hospitality industry /lili Interest in artificial intelligence and experience using it /lili Excellent organizational and time management skills /lili Strong attention to detail and ability to meet deadlines /lili Outstanding written and verbal communication skills /lili Ability to work independently as well as part of a team /lili Experience using CRM or customer management tools /li /ul pb Soft Skills /b /pulli Proactive approach to solving problems and suggesting improvements /lili Adaptability and flexibility to work in a fast-changing environment /lili Ability to quickly learn new tools and technologies /lili Strong xrdbqlu customer focus and ability to build solid relationships /lili Self-discipline for remote work and openness to regular in-person meetups /li /ul pb What We Offer /b /pulli Plenty of room for professional growth /lili Flexible environment that supports remote work /lili Opportunity to learn and work with modern technologies /lili Real responsibility: your work truly matters here! /lili Young, friendly, and motivated team /li /ul p If you've worked in hospitality and are looking for a change, this is the role for you! /ppb Ready to transform the hospitality industry with us? Send us your CV! /b /p /p /p