Concierge

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7am7qz

Job overview:
Main responsibilities and duties: - Deliver outstanding service by promptly, efficiently, and courteously responding to guest inquiries and requests.
- Promote and sell services in line with Reschio standards and procedures.
- Assist and guide guests in selecting from a variety of options, such as restaurant reservations, spa bookings, internal and external activities, transportation arrangements, and more.
- Anticipate guests' individual needs, ensuring their requests are seamlessly processed.
- Adhere to all Front Office policies, procedures, and service standards.
- Facilitate clear and effective communication between departments, ensuring all relevant information is shared to coordinate and enhance guest satisfaction.
- Address guest issues and feedback with tact and efficiency, providing prompt resolutions and ensuring proper internal follow-up.
- Foster a positive, collaborative team environment, contributing to a harmonious workplace.
- Maintain impeccable standards of hygiene, professional behaviour, and grooming at all times.



Skills and competencies required: - Previous experience in a similar role, preferably within luxury hospitality.
- A strong work ethic, demonstrating integrity, reliability, and a commitment to excellence.
- Excellent organizational abilities, with attention to detail.
- Strong communication skills in English and Italian; proficiency in other languages is a plus.
- A proactive and guest-focused attitude, with the ability to anticipate needs.
- Be a team player.
- Knowledge of local attractions, restaurants, and activities to provide tailored recommendations.
- Proficiency in using hotel management software and other relevant tools. What We Offer
- Tailored learning and development opportunities.
- Well-being initiatives, including yoga classes, team-building activities, and welfare support.
- Staff accomodation & meals. **Additional Information**
Further details will be provided during the interview process.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7am7qz